Hi Hil
Look at page 81 on version 42
Recording a telephone assessment
From 21 September 2020, IAS (Atos) began recording all telephone assessments. At the time of writing (6 October 2020) we know that Capita is expected to begin recording assessments soon, and may well already have begun doing so.
The above information was added then removed. Have a look at our latest news letter for more details as to why.
Gary
Nothing on this board constitutes legal advice - always consult a professional about specific problems 
