As your issue has still not been resolved and it appears you are being moved from pillar to post I would email a complaint to the DWP Area Manager. If you let me know your Country or City of residence I can find the person responsible.
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Hi David, thank you for the response. I'm in Scotland. I actually emailed one of the other members of CAB and they called today and are going to escalate to a case manager on my behalf. The previous person from CAB had stopped responding to emails over a month ago and the Welfare Rights person has also not been responding to my emails. So I had been feeling abandoned. And nothing was being done on my case and felt very alone. I hope now we can get a response at least since Welfare Rights didn't seem to want to escalate or push for answers from UC.