Where can I ask questions about DWP process not covered by this forum please?

Hi,

As per subject. Is there anywhere I can questions about DWP process not covered by your forum please?
I joined Benefits and Work because I am energy limited & housebound and don't have anyone to help me.
I am able to use a laptop for around 30 minutes a day and I can be on the phone for about the same.
I'm applying for PIP and having completed parts of some of your courses I feel a little more confident about PIP1 and PIP2 forms, but there are parts of the initial process with DWP where I can't get answers or the information given to me by DWP is incorrect and has led to further hours on phone calls that have led me no further forward, and I anticipate must already have been encountered by many of your members.
If there was an area, I would ask your members:

1) How those who are housebound have managed to arrange "reasonable adjustments" so they can limit time spent on calls? For me this is the total time spent on calls waiting, not just when I start to have a conversation.

2) How they have managed with the "Identity" part of the process, which I'm told means my application cannot be processed. DWP suggested that I visit a local Jobcentre to show my documents in person, but I don't think I'll have the capacity to do that.

My capacity is so limited. I assume that your moderators didn't respond to my first question as supporting housebound claimants is out of scope of the forum’s intention, but I would really rather you had confirmed that, if it's the case.

Many thanks in advance,

Steve.