Hi Tutlefan
Has someone spoken to the DWP? I'm assuming that they know she was in hospital and went into the care home, in which case after 28 days her payments were stopped (three weeks hospital and one week in the care home).The payments would not be restored until she arrived back home. As it has not happened automatically, someone needs to speak to the DWP. It's possible they just don't know that she's back home.
BIS
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