Hi Jewel,
Click on Help for claimants in the orange menu, then Click on DLA claims on that page, then double-click on the physical health guide link. Choose Open with or Save as and you should be able to access the guide.
If you have any further problems email:
This email address is being protected from spambots. You need JavaScript enabled to view it.
and they should be able to help you resolve them.
Steve
Nothing on this board constitutes legal advice - always consult a professional about specific problems 
