Hi,
Sorry to hear that you are having problems.
If your forum name is also your real name, you may wish to change it to maintain some anonymity.
This can be done quite easily by following the instructions on this FAQ
My full name is showing, how can I stop it? Firstly can you click on the two links below, and tell me whether they take you to our :
ESA Claims Guides page and our :
DLA Guides page bro58