49 pharmacists (chemists) are now employed by Capita to carry out personal independence payment (PIP) assessments, a Freedom of Information request has revealed.  On the other hand, just 3 out of a total of 1,458 assessors are GPs.

As most readers will know, health professionals are employed by Capita to carry out PIP assessments on behalf of the DWP in the Midlands and Wales.

They have to assess a claimant’s ability to carry out 10 daily living activities such as preparing food, washing and bathing, dressing and undressing.  They also score their ability to manage 2 mobility activities.

As of June 2023, there were 1,458 health professionals employed by Capita to conduct PIP assessments. They break down as follows:

Nurse 1,201

Occupational Therapist 74

Paramedic 66

Physiotherapist 65

Pharmacist 49

Doctor 3

Similar figures were not provided for Atos (IAS).

No one could reasonably doubt that pharmacists are highly qualified professionals.  They undertake 5 years of training and have to be registered with the General Pharmaceutical Council (GPhC).

However, whilst pharmacists are increasingly being used to treat minor ailments in order to fill the growing gaps in NHS provision, it is questionable whether their training enables them to adequately assess the functional abilities of claimants with mental health conditions or severe physical illnesses or disabilities.

Rather than pharmacists having skills that Capita especially needs, it seems likely that they have begun employing them simply because there is an increasing shortage of other health professionals available to carry out PIP assessments.

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  • Thank you for your comment. Comments are moderated before being published.
    Athome · 8 months ago
    Even going through the list of HCPs by comparison, doesn’t mean you will get a fair assessment and not have to appeal.
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    justme · 9 months ago
    I was due my pip renewal I had my video f2f April 12th 2023 by a nurse who decided I should get a 5 yr award  I asked her at the end of the video call how long it'll be before I get my new award letter she said 8 weeks it's now August ? So far been about 16 wks ? I've wrote a recorded letter asking why so long had no reply cannot get through on there phone number what do ever! So what now?  My award is due to run out Jan 2024  the other day had a letter from Belfast reminding me my award runs out in Jan 24 and I should claime pip again? Daft silly system?  Rand up the centre whom carried out my f2f in April even they said it's a rediculous amount of time? So any advice?
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      GorillaWheels · 8 months ago
      @justme My advice is waiting is all you can do.  They keep paying your PIP until a decision is made on your review following your assessment. The assessor should not advice 8 weeks is highly unlikely, I've heard of review decisions taking 12 months or more, the DWP prioritise new claims over reviews as your already being paid the benefit. My advice is if you want to speak to PIP enquiries ring dead on 9 am, I've never had trouble getting through. When/if you do query the Jan 2024 end date, they'll like say it's been extended 12 months. Try not to stress, there are back logs and PIP reviews are taking ages.
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    Sorrystate · 9 months ago
    I’m not saying this applies to every single assessor, but mostly when you are highly skilled in your profession, why professionally would you want to ditch that to access people for a  very controversial system that decides benefit? Circumstantially I do know a few people who were under disciplinary action for performance or sickness, who jumped ship to join Capita, and some who were misfits in their original profession. Maybe they found their forte at Capita, maybe not.
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    james h · 9 months ago
    i agree totally but at least now everybody knows how the system works and how to win the money back on appeal?i would prefer it to stay as it is having lcw and lcwra than those potential changes coming maybe in a few years with unqualified work coaches doing the decisions and sancions?
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    jlee · 9 months ago
    They are not Dr's....they need to stop assessments for depression/anxiety..
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    Aw · 9 months ago
    I would not consider a pharmacist to *be a healthcare professional. They have little to no contact with patients and are not involved in clinical decision making. Knowing physiology in order to understand the actions of chemicals on the body is not healthcare imo.
    • Thank you for your comment. Comments are moderated before being published.
      Fiona · 7 months ago
      @As If the DWP wish for me to get back into work, then as an Expert MS sufferer with 20 years experience let me tell you I would jump(if I could!) to be an assessor because having MS is one of the many targeted illnesses that get disbelieved because of its sometimes invisibility, if your not in a wheelchair then your branded a liar who’s cheating the system. I am highly qualified in my profession it’s a full time job managing having MS.
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      tinaw · 8 months ago
      @Aw my pharmacist is easier to see that the six doctors in the surgery next door  & is very knowledgeable  i would rather see him that 2 out of the six thats for sure 
    • Thank you for your comment. Comments are moderated before being published.
      Kat Rehman · 8 months ago
      @TDH While pharmacists are highly trained and skilled professionals, surely only a doctor or consultant is properly qualified to comment on a patients case! The old system worked fine, but now the government want even corpses to work.....
    • Thank you for your comment. Comments are moderated before being published.
      Gary Bowman · 8 months ago
      @As I for one, was extremely grateful to my pharmacist, I was in even more pain following a change of medication, when my wife went to collect my prescription, he asked if I was ok or not feeling too well, she told him about the increased pain levels. He said that he was expecting to hear that. Unfortunately the doctor had prescribed 2 meds that were incompatible. Change of meds, back to "normal". I don't blame my doctor, he is always so busy and cannot know the interactions between every drug. A pharmacist doing an assessment may be a good thing.  Once they know which meds you are on, they will be very well placed to comment on your condition(s). 
    • Thank you for your comment. Comments are moderated before being published.
      Carole · 8 months ago
      @jairaj No point contacting my Tory MP. All he does is write back, word for word what Ministers say in the chamber. (Copied and pasted from Hansard, I suspect. No-one could be THAT accurate in noting what was said, especially when he’s often not even in the chamber to start with!
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