49 pharmacists (chemists) are now employed by Capita to carry out personal independence payment (PIP) assessments, a Freedom of Information request has revealed.  On the other hand, just 3 out of a total of 1,458 assessors are GPs.

As most readers will know, health professionals are employed by Capita to carry out PIP assessments on behalf of the DWP in the Midlands and Wales.

They have to assess a claimant’s ability to carry out 10 daily living activities such as preparing food, washing and bathing, dressing and undressing.  They also score their ability to manage 2 mobility activities.

As of June 2023, there were 1,458 health professionals employed by Capita to conduct PIP assessments. They break down as follows:

Nurse 1,201

Occupational Therapist 74

Paramedic 66

Physiotherapist 65

Pharmacist 49

Doctor 3

Similar figures were not provided for Atos (IAS).

No one could reasonably doubt that pharmacists are highly qualified professionals.  They undertake 5 years of training and have to be registered with the General Pharmaceutical Council (GPhC).

However, whilst pharmacists are increasingly being used to treat minor ailments in order to fill the growing gaps in NHS provision, it is questionable whether their training enables them to adequately assess the functional abilities of claimants with mental health conditions or severe physical illnesses or disabilities.

Rather than pharmacists having skills that Capita especially needs, it seems likely that they have begun employing them simply because there is an increasing shortage of other health professionals available to carry out PIP assessments.

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    MrFibro · 8 months ago
    Don't pharmacists earn enough money a year, to have to have the need to do assessments.

    Just an utter joke at claimants expense.
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    Marg Maitland-Webb · 8 months ago
    They may be highly trained in what they do, but I do not see the connection in being good at assessing people who probably have a miriad of ailments, not all need drugs, lotions or potions.  PIP applicants have needs far too broad and wide for them to be able to understand competently.
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    Angela · 8 months ago
    Even GPs can be a liability doing assessments. I have been in the system needing assessments for over 40 years sadly. I have been asked many an inappropriate question or physical examination by a retired GP assessor but had been brought up to respect doctors and never said anything. 
    Pharmacists might well be well trained and knowledgeable but do they have the skills to assess actions of daily living or ability to work? The same could be said of paramedics - my daughter had a DLA to PIP assessment and was asked if she put her bilateral hearing aids in both ears or just one!
    It seems that there is inadequate training for many or any of the assessors. 
    The whole system is against credible claimants really  
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    Eluzabeth Fogg · 8 months ago
    Whilst I am on much medicine some of my conditions a few of them don’t have any meds applicable therefore I fail to see how a pharmacist, trained as they may be , is ir would be appropriate to asses ne !!
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    Stephanie · 8 months ago
    Personally speaking, I do not see any big change in having pharmacists carry out PIP assessments.  After all I'm sure they can be trained to lie about a claimant's medical condition just as convincingly as a dental nurse or a physiotherapist or a paramedic could!
  • Thank you for your comment. Comments are moderated before being published.
    Kelly · 8 months ago
    No, I would not be happy with a pharmicist and what is a 'health professional'???? Only someone medically trained should be carrying these out!  
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    Steve · 8 months ago
    All assessments should be made by a gp or consultant only they have the relevant qualifications. I was assessed by a late teen early 20s at best young lady who did not even possess a stethoscope. I have chronic heart disease along with a 50 scar to the rear of my heart (only half the working heart) my long list of daily meds alone was ignored due to her inexperience. I went from indefinite DLA full to zero pip. Appealed and reinstated until 2027. Assessments are a sham.
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    Stewart wilson. · 8 months ago
    I lived with a pharmacist for a couple of years in Maidenhead, '70s. Just got fed up with me, nice lassie though she was.

    Up here, snatgreneland, chemists, just put pills in boxes, hand them out.

    These people are grossly misunderstood. Know more about drugs and the consequences of intermixing than most GPs.

  • Thank you for your comment. Comments are moderated before being published.
    Steve Owens · 8 months ago
    Some claiments dont need a medical professional to assess their entitlement.
    A person who is born with a condition that is likely to be a lifelong hinderence to a "normal life", medical support is often ongoing, support through special education and beyond and the medical proffession stating that "there is no chance of massive improvement, just try to do your best for the future etc etc. Why on earth do further assessments have to be carried out.
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    Trevor · 8 months ago
    These pharmacists are already a plague in GP surgeries. In my case the pharmacist, at will, will cancel or reduce the medication given to me by a qualified GP. They already act like little God's, heaven help anybody faced with having assessments carried out by them. The system is turning into a joke.
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    S · 8 months ago
    Despite not being able to walk to my chemist for many years and in receipt of pip my chemist who does deliveries will not deliver to me as he considers my painkillers AMITRIPTYLINE and co dydramol not severe enough to warrant chemist to delivery but I can pay for Minicab to deliver if I want. Family pick up my prescriptions I would strongly disagree that pharmacists are capable of doing an assessment for any benefits 
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    Paul · 8 months ago
    What sort of idiots have we got running our country how are people like this fit to make decisions like pharmacist doing assessments I think a government like this should be taking a mental health assessment because they are not fit for purpose 
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    ChrisA · 8 months ago
    I am 74 and inherited Mum's family Asthma. My first memory is of hot poultices front and back each night and a penicillin tablet and cough medicine every 6 hours.
    My chest recently started up so I rang the surgery for help. They have an answerphone message and tell me that pharmacies can deal with coughs colds and aches and pains. If my symptoms contain this I will be referred to the pharmacies. This is followed by the information that I will be answered as soon as someone is free. The recorded message then restarts, over and over.
    I informed the lady I thought I was starting with Bronchitis and she booked me in to see a GP who duly started me with antibiotics and steroids. I checked that it really was bronchitis and he agreed. Once in the chemist, I commented that I didn't believe that they could treat what I had. The lady agreed they are not allowed to prescribe antibiotics!
    In any case I thought pharmacies were struggling to manage the issuing of prescriptions because the cost of drugs has risen and the NHS payment has not!
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    Mark my words · 8 months ago
    Assessment on the cheap.  Pharmacists lack the psychosocial skills to identify how the applicants function on a day to day basis. Potentially Pharmacists who are steeped in the medical model of disability are also going to unknowingly discriminate against vulnerable people for not taking a social model approach of addressing disabilities. 

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    tinaw · 8 months ago
    our Pharmacist only failed to be a dr by 1 exam , & over the years has shown to sometimes more competent than some drs i have seen , i would rather have seen him than the very young woman employed by atos in 2017 , she watched me use my inhaler without telling me i would have to blow into the tube for her to register . hence my breathing was 100% better when she registered the result than had she done so b4 the inhaler was used , she also only got me to take 4 steps & stand & sit 2x  both times saying i was good to go on all counts  so my DLA was reduced to standard PIP  when changed over . i am now waiting to see what a reveiw with the help of my dr will bring .
     when i phoned to see about a review in 2017 after seeing this woman  i was told if i argue the outcome i would probably lose the allowance that i did end up with  so i decided  i would have to accept the standard so at least i would get some help .  i know now i should have argued her decision  because it is so much harder even on standard  to get the help needed  . now i wait . at least with Pharmacist they do have more knowledge than  most especially the woman i saw 
  • Thank you for your comment. Comments are moderated before being published.
    Rose · 8 months ago
    Pharmacists are not trained and do not have experience in functional assessments,  even the "extra" training now happening will not be enough to bring them up to speed. I fear they will be far out of their depth. They are clinical experts in their narrow field, and very professional in their knowledge of medicines and their actions on the body, but will be unable to judge how physical and mental problems affect people's functionality in everyday living. Maybe for the future, training for healthcare professionals (Nurses, Doctors, Pharmacists, Carers etc) will have an assessors "module" built into it to make this career branch safer for all concerned. 
  • Thank you for your comment. Comments are moderated before being published.
    Mr noon Liverpool · 8 months ago
    I think it is a good idea but I don't believe even after five years of training pharmacist no all about mental conditions long disability conditions they might know about medicine and tablets that's about all mr noon Liverpool 
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    Margaret · 8 months ago
    It's unlikely it will be hospital based pharmacists undertaking assessments, but those working in shops/stores in the community wanting to earn more bucks. In this city, many Boots branches have closed, as have Lloyd's pharmacies in Sainsbury's so it takes far too long to be able to collect prescribed medication. How will they find time to do PIP assessments too? The cubicle size cupboards in most shops are far too small for a wheelchair, or even a walker or rollator. I cannot see any pharmacists wanting to move from the highly qualified career, would transfer, other than they want an easier way to earn money. What next - other health service staff such as financial ones assessing? Appalling.
  • Thank you for your comment. Comments are moderated before being published.
    Mark D. · 8 months ago
    Pharmacists are skilled professionals, but I think work capacity assessments are outside their skillset.
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    lesley · 8 months ago
    My local Boots chemist, must be the smallest in London ;-), just made it even smaller by adding/ building a tiny “consulting room” inside it.
    Was wondering what it might be for?
    Anything to make a buck! 
    On the other hand could be for vaccinations and blood pressure checks.
    Anyway, nothing would surprise me these days.

    • Thank you for your comment. Comments are moderated before being published.
      denby · 8 months ago
      @lesley I understand that pharmacists who have the NHS contract have to provide a consulting room so they can, as much advertised, help you with your 'minor illness' without the whole shop hearing. All our local ones, also small, have done the same. Hope that helps.
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