The BBC has reported that only one in twenty claimants who are eligible for social tariff broadband have actually signed up, with 4.3 million potentially eligible people apparently missing out. We’d like to hear about your experience if you’ve signed up for social tariff broadband or what made you decide against it.

Claimants on a range of benefits are eligible for social tariff broadband deals.

All the major suppliers offer a cheaper deal if you are on Universal Credit, Pension Credit, Employment and Support Allowance, Jobseeker’s Allowance or Income Support.

Some also extend their offer to PIP claimants.

Prices range from £10 to £20 a month with speeds from 15 to 100 Mbits, depending on the supplier.

The Ofcom website has a full list of suppliers and prices, with links to their individual terms and conditions.

Citizens Advice estimates that one million people have cancelled their broadband in the last year because of the cost of living, with UC claimants 12 times more likely to have done so than non-claimants.

Yet social tariff deals are not proving popular and Citizens Advice wants Ofcom to "hold firms' feet to the fire" to improve their take-up.

But is it just lack of awareness of these schemes that is holding people back? Or is it that mobile phones are a necessity while home broadband is an unaffordable luxury for many claimants, no matter how cheap the deal?

Please let us know your opinion of the scheme in the comments section.

You can read the full story on the BBC website.

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    P_Petersfield · 10 months ago
    I moved to BT once FTTP become available, I get 72MB speed for £20. Ironically I'm paying more than I did with Virgin for 200mb at £17.50 from outbound retentions deals. I moved for the stability, I only need speed when downloading UHD content and that's not often 
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    Janet Ambrose · 10 months ago
    I have a brother and sister on benefits but I have bt broadband I pay bill it's in my name but won't let me have it cheaper because I pay bill yet I did tell them 
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    mewcat · 10 months ago
    il tell you why most people do not use social tarrifs as its basically like dial up slow and only useful for reading emails, you cant play games or watch videos and most websites now have fancy graphics with inbuilt videos making website take ages to load. i pay £25 a month for internet and thats at speeds of 68mbps which = about 6-7 MB downlaod speed, Mbps is what companys use to advertise speed as it looks better, MBps is megabits per second, 60 68 of those = 6-7 megabytes per second downlaod speed, social tarrif isnt worth it better off paying an extra 13 quid a month and being able to do what you liek online, not everyone pays 50 quid or more for internet.
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    tommy · 10 months ago
    I wouldn't use a social tariff for my broadband  because i would never have a service with any of those big ISP's  Due to customer service and lack of it along with  poor tech support should you face issues at any point, Add in their WEB blocking and censoring which may or may not affect your web browsing   even things like  accessing  RT news And this can only get worse If i pay for internet access  then i expect to have access to the whole internet I'm an adult and  am responsible for my own actions
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      Ralph · 10 months ago
      @tommy All you need to do is get in touch with them and tell them to take you off of restricted,  (censoring) . 
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    Aw · 10 months ago
    Too slow for me, I cannot cope with waiting an hour for adobe to do each update...
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    Debbie · 10 months ago
    The speeds offered on the social tariffs are just too slow unfortunately 😥
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    Linzy · 10 months ago
    The speeds are too low for modern use to be honest. 
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    Limbolife · 10 months ago
    I changed 6 months ago, it’s a no brainer. Speeds are perfectly acceptable for streaming films and tv. Can’t understand why anybody would want to pay full price, it was so easy to change over, no fees or loss of service. Same with the water bill, that’s been halved by applying for their social fund. 
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    Gaddy · 10 months ago
    I changed to a social tarriff in January, I was still in contract with EE but there was no penalty as I moved to BT essentials and the 2 companies have merged apparently. I pay £20 per month for the same speed broadband as I had previously, there is a cheaper option of £15 per month too. I have not had to pay the normal April increase on this tariff and not noticed any drop in quality of service. It is reviewed after a year. if your circumstances remain the same you then go on to a rolling contract. So for me its been a good move though appreciate its quite a basic package.
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    Carole · 10 months ago
    It doesn't include enough services such as films. It is a very basic service
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      Wisp · 10 months ago
      @Carole You could buy outright a Roku or other "stick" with no ongoing costs.
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    clearwater · 10 months ago
    Sorry I've just looked again they are not nearly as low as i thought i saw a few months ago, apologies.....

    that cancels my possible reason i guess.
  • Thank you for your comment. Comments are moderated before being published.
    clearwater · 10 months ago
    Just a thought, 

    perhaps the social tariffs speeds are lowish, ( im am no gamer ) but looked out of curiosity,   thinking that's rather low.   
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