Capita Phone call

Mr Frog, I too had my telephone assessment today and fell a bit wary after it as yes she seemed to be more on about aids and stuff like that and like yourself I done things myself to adapt my home and bathroom needs. Can only hope we gave enough info over the call. Good Luck Mr Frog

Ellen

Thanks for reply
we are not alone
Good Luck to you also Ellen fingers crossed

Good luck to us all, I had my call on Tuesday . She seemed nice but I’m now worried she was too nice! Let me know how you both get on! Fingers crossed

Hi
It is over a week now since I had my telephone f2f.I have called the DWP and sent a letter in requesting a copy of the HP report but at the time of telephoning 48 hrs after the f2f call they had not received the report from Capita, I think it went well I was told by the HP that my conditions were well documented very well and they just needed my clarification mostly prompted by the HP in my favour I think.( My daughter was also present and answered most of the questions as I was so upset)
The call was recorded for personal use, if the HP report like in a lot of cases is nothing like the recording at what point if any do you mention the recording to the DWP or do you just save the evidence to be forwarded to the tribunal if I have to go down that route

Hi
After reading the telephone assessment paperwork in the PIP guides you recommend recording the telephone call, I am amazed at the above reply that the DWP do not listen to recordings if sent in and tribunal services like wise. We are stressed enough filling forms in why recommend telephone recordings if they are of no benefit !