Universal Credit Journal Replies

I am now even more confused!!

I have received reply on journal, it was from a case manager, said I had only recently been moved to his caseload hence the delay in replies.

Anyway he said that I am not entitled to Carers Element as I am in receipt of LCWRA, well I knew you couldn't get CE and LCWRA. My query was because I was in WRAG when on ESA and expected to be in LCW not LCWRA.

Chris wrote:

Hi smc, If you feel they haven't answered your question correctly, I would re-iterate that back to them. They're paid to be able to answer questions like this, especially being a case manager. Chris.

Yes I have replied to them and asked for further clarification on the question I actually asked, he bascially gave me an answer to a question I didn't ask!!!

Unfortunately due to my anxiety and other mental health problems, I can't speak on the phone. The journal is the only way I can communicate with them and it is highly infuriating that they either never respond to messages or take several weeks to respond but don't read through the previous messages and totally mid-read the situation.

Chris wrote:

Hi smc, If you feel they haven't answered your question correctly, I would re-iterate that back to them. They're paid to be able to answer questions like this, especially being a case manager. Chris.

So the response to asking for clarification has not really provided me any answers......

"Thank you for bring this to my attention. I can confirm that you are in the Limited Capability for Work and Work Related Activity Group.
I have passed your enquiry to a Work Coach at X Jobcentre who may contact you about this."

So confirms I am in LCWRA but is passing enquiry to a work coach.

Chris wrote:

Hi smc, If you feel they haven't answered your question correctly, I would re-iterate that back to them. They're paid to be able to answer questions like this, especially being a case manager. Chris.

Well my asking for clarification hasn't provided any clear answers!


"Thank you for bring this to my attention. I can confirm that you are in the Limited Capability for Work and Work Related Activity Group.
I have passed your enquiry to a Work Coach at X Jobcentre who may contact you about this."

So I asked why he were passing it to work coach at local jobcentre and they said because he doesn't have access to medical referral IT system and it is work coach respsonsibility.

I would argue he probably shouldn't be confirming I am in LCWRA if he is having to pass it on.