Universal Credit Journal Replies

Another week gone by since I last sent them a message on journal and again no reply!

Looks like I will need to put in complaint as that is now four messages not replied to and three weeks since they last did! :

Chris wrote:

Hi smc, I myself hate ignorance - some of my emails I've sent to my local authority have taken 11/12 weeks to get a response. It's just absurd how unprofessional people seem to be these days, and not care. If you have tried the UC helpline and no one can help, then I would start the complaints procedure. Chris.

It is just ridiculous in this day and age for it to take 3 months for responses. Why local authorities think it is acceptable when so many other business etc......are not allowed to take that amount of time. I haven't actually called the UC helpline, I felt journal was best place as you had written copy iykwim, plus the last 10 days or so I have been dealing with a relative being in hospital so I was not in the headspace to make a call to them. Is it worth a try?