DWP ASKING TO CALL THEM AFTER FACE TO FACE

i received a text message from the DWP ; We have an update/need info about your esa claim, please call us 01226705339

Im so stressed with this message, Do i have to phone them legally? I assume i have failed the assessment which is why they are messaging. What is the best thing to do?

Hi and Welcome to the forum, you might want to have a look at the following FAQ which explain where everything is

Welcome to Benefits and Work

I agree with you assessment that DWP might be trying to contact you because they are thinking of refusing your claim.

You do not have to make this call - but it could be your only opportunity to speak directly to a Decision Maker and help them understand your difficulties

Before you call ( if you do), I suggest you have a good look at our ESA guide so that you can be clear which descriptors you meet and how you can best phrase your comments.

ESA claims and appeals

May I suggest that you bookmark/favourite this on your web browser now so that you can find it easily in future? This will allow you to return with further questions or comments about your ESA without having to start a new topic each time. We ask members to keep everything relating to the same claim in one topic as it helps us enormously - and I hope you will find it useful too

i tried to telephone them and they said they dont need to speak to me and that they have put a letter in the post. i am so stressed

I rang them back and they told me that a letter was in the post. ive received letter and it says to call them which i already did. Is this normal? it says i must call them with 3 working days, What kind of questions will they ask me as i am already stressed?