Dollydaydream wrote: Hi, can anyone tell me if this is normal practice. I was scheduled to have a home visit 2 weeks ago, they phoned and cancelled dead on the appointment time. The reason was a “ conflict of interest”, another home visit booked for the following week, cancelled again 2 days before visit was due, “ conflict of interest” I have now been asked to attend a medical centre. Is this normal practice from capita..
No it's not usual.
If you want to get back to a home assessment you will need your GP to write to Capita explaining why you cannot attend at their offices.
You might also want to consider contacting your MP.
Contacting your MP Gordon
