DWF failing to honour ESA adjudication decision

My daughter has recently had her ESA entitlement reviewed due to the DWF errors in awarding ESA found by the National Audit Office which has caused a review of thousands of benefit claimants entitlement.

Her review was positive and states that she was entitled to a great deal more money each week. Along with the 7 December 2018 decision letter she was sent the adjudication paperwork (form ESA 13N 10/13) completed by the adjudicator which showed what she should be receiving as from 12/04/2018. However, DWP have not honoured the adjudication decision going forward. My daughter wrote asking why they were not honouring the decision but received no response.

Despite her making written complaint and us having conversations with several Jobcentre and DWP staff no-one will explain why they are not honouring the adjudication decision going forward. In fact staff became quite hostile when I (as her appointee) asked questions about this. Staff failed to answer simple questions such as which department is responsible for passing the adjudication information to the jobcentre ESA staff and who can even deal with this matter. All claimed that they could not see the ESA 13N 10/13 form on their computer and so could not comment on its content.

None of this makes sense. The staff’s behaviour seems very odd as all previous conversations with DWF/Jobcentre staff over the past 13 years have always been straightforward and amicable.

Have other people experienced a similar scenario with their ESA adjudication decision not being implemented going forward?


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