Having read the new section in the Guide. If DWP require IAS/ Capita to receive a recording at the end of an assessment as they do at F2F [been there done that], why can they not make their own recording while you make yours, if it is a phone assessment, including 3-way calls? Then everything could be out in the open. If you later rely on your recording to dispute with them, they can check theirs; if it comes to it HM Courts & Tribunal Service can play back both. Has anyone asked IAS/ Capita to provide a recording of a telephone assessment to them, the claimant? Thanks.
You can make a recording of the telephone assessment for you own use. Be aware that if the assessor knows your recording - they may stop the assessment. A couple of members have asked if they can record and they were told the assessment would not take place if they did so.
BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
