Hi Cgcookie
Welcome to the forum.
You might want to have a look at the following FAQ which explains where everything is;
www.benefitsandwork.co.uk/guides-for-claimants/faq/forum What would gain 12 points would be that your daughter 'Cannot follow the route of a familiar journey without another person, an assistance dog or orientation aid' (1 f)
If you are unahppy with their decision you can ask for a mandatory reconsideration within one month of the decision letter, but check out our guides before you make a decision;
benefitsandwork.co.uk/guides-for-claimants/pip Gary
