- Posts: 1
- Forum
- Members forums
- ESA, PIP, UC and DLA Queries and Results
- Manage migration from contribution ESA has forced me over to new style ESA
× Members
Manage migration from contribution ESA has forced me over to new style ESA
- PMurphy85
- Offline
Less More
3 days 9 minutes ago #303669 by PMurphy85
Replied by PMurphy85 on topic Manage migration from contribution ESA has forced me over to new style ESA
Sorry for the thread bump but yeah the same thing's happening to me, long-term Contribution based ESA receiver in the Support Group being migrated over to New Style ESA as part of now receiving Universal Credit. David, you mention I can tell them I'm currently in the Support Group and don't wish to discuss my medical conditions, is that really an option? I'm worried because I don't wanna appear uncooperative and have them use that against me in any way.
Please Log in or Create an account to join the conversation.
- David
- Online
Less More
- Posts: 2042
2 days 22 hours ago #303675 by David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by David on topic Manage migration from contribution ESA has forced me over to new style ESA
Hi PMurphy85
Work Coaches are not supposed to used bullying tactics though I have heard that some are.
The following is from the DWP senior management regarding the help you should receive.
"Enhanced support journey It is DWP’s aim to ensure everyone in scope for moving to UC receives the support they need to successfully make the transition. In light of the anticipated higher support needs and vulnerability of some groups due to migrate in 2024/2025, we have been testing an ‘enhanced support journey’ as part of our Discovery work in 2023. This has been tested for those claiming ESA (IR) or IS who had not made a claim by week 11 (following the second reminder). It involved different interventions ranging from outbound calls, system checks, home visits and contact with the local community. If all these options were exhausted, a case conference would have happened.
Couling was explaining why the “enhanced support journey” in which the DWP put in additional support for potentially vulnerable claimants, does not begin until week 12 after an ESA claimant has received their migration notice.
The enhanced support journey involves the DWP making three attempts to contact a claimant by phone, if they have not made a claim for UC by week 12. If these attempts fail, a home visit is arranged. In the meantime, the DWP say they do not end the legacy benefits claim.
According to Couling “What we do not do at week 13, if we have not made the phone calls or the visit has not happened, is cut the claim off. We have the facility to extend claims, and in those circumstances we extend the migration notice period.”
The DWP say that the number of visiting officers has doubled from 350 to 700 and that overall they are now carrying out around 30,000 home visits a month.
Meanwhile, Citizens Advice Help To Claim Service is supporting around 5% -7% of all managed migration claimants."
David
Work Coaches are not supposed to used bullying tactics though I have heard that some are.
The following is from the DWP senior management regarding the help you should receive.
"Enhanced support journey It is DWP’s aim to ensure everyone in scope for moving to UC receives the support they need to successfully make the transition. In light of the anticipated higher support needs and vulnerability of some groups due to migrate in 2024/2025, we have been testing an ‘enhanced support journey’ as part of our Discovery work in 2023. This has been tested for those claiming ESA (IR) or IS who had not made a claim by week 11 (following the second reminder). It involved different interventions ranging from outbound calls, system checks, home visits and contact with the local community. If all these options were exhausted, a case conference would have happened.
Couling was explaining why the “enhanced support journey” in which the DWP put in additional support for potentially vulnerable claimants, does not begin until week 12 after an ESA claimant has received their migration notice.
The enhanced support journey involves the DWP making three attempts to contact a claimant by phone, if they have not made a claim for UC by week 12. If these attempts fail, a home visit is arranged. In the meantime, the DWP say they do not end the legacy benefits claim.
According to Couling “What we do not do at week 13, if we have not made the phone calls or the visit has not happened, is cut the claim off. We have the facility to extend claims, and in those circumstances we extend the migration notice period.”
The DWP say that the number of visiting officers has doubled from 350 to 700 and that overall they are now carrying out around 30,000 home visits a month.
Meanwhile, Citizens Advice Help To Claim Service is supporting around 5% -7% of all managed migration claimants."
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: PMurphy85
Please Log in or Create an account to join the conversation.
Moderators: Gordon, Gary, BIS, Catherine, Wendy, Kelly, greekqueen, peter, Katherine, Super User, Chris, David