Hi IanO
I'm sorry that your wife's MR was not successful. You are not alone - only about 27% of MRs are won by the claimants.
The chances of a claimant winning an appeal is just under 70%. However, people have less chance of winning if they have a paper-based decision. I can't find figures that break down the difference between a telephone/video or face-to-face decision.
BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems 
