I'm migrating from ESA to UC and applied on 25 April. Making the claim appeared to go well and the system tells me I will be told how much I'll get in 27 May. I asked for the £400 advance and got that almost immediately. My worry is there has never been anything in my do list, which I check every day. I've made an entry in journal pointing this out but no reply. Is this normal?
I can't tell you what is normal. They are trying to migrate 600,000 people and it is a huge job. Lots of people are not getting replies in the timeframe they are expecting. I would just keep checking.
BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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