Hi Jasmine3234
Unfortunately, there's very little you can do to get a quicker response from them.`They are supposed to respond within 72 hrs, but clearly that's not happening. You could raise a complaint. You can start this process by ringing the helpline 0800 328 5644 but you may not want to do this. I would normally suggest getting your MP involved, but they are all on their summer break.
BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems 
