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PIP assessor walked out!

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4 years 7 months ago #241987 by BIS
Replied by BIS on topic PIP assessor walked out!
Hi Dan

I would still go forward with your complaint to IAS. They are not always thrown in the bin. Indeed one member recently had their whole decision over-turned by IAS because of an inadequate assessor and assessment. I would ring them first, (if you're comfortable with doing that) and then I would follow it up with a letter. Then it's harder for them to ignore your complaint. You could complain to the DWP, but they will only refer you back to IAS, because the issue is with the assessor/assessment. You can use the online complaint form - it depends on how much you want to say. In my experience, the online forms often crash and there is no facility to save them.

www.mypipassessment.co.uk/feedback/

BIS

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4 years 7 months ago #241995 by Dan Statham
Replied by Dan Statham on topic PIP assessor walked out!
Ok, thanks, but there doesn't seem to be an online feedback form? Well, that I could find! I'll roll the dice on it crashing, but I'm prolly too blind to see it! Anyway, I will try to print out my complaint and send it to them on monday. I have already complained to my MP about IAS / ATOS, getting nowhere, maybe I'll update her on this latest wrinkle.

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4 years 7 months ago #242011 by Gary
Replied by Gary on topic PIP assessor walked out!
Hi Dan Statham

If you click on BIS's link you will come across the following :-

The following information can also be found within our How to make suggestions, comments and complaints leaflet, which can be picked up in any of the Consultation Centres.

Click on the first link on the page, then go page down to page 7 where you put your personal details then on page 8 you can write your complaint but you are not able to email it, you have to printit off and then post it, it states the following:- Please continue on a separate sheet of paper if necessary. Tear off this form and hand it to the receptionist at any Consultation Centre, or send it in the post to: The Client Relations Manager, Independent Assessment Services, PO Box 1006, Stockton-on-Tees, TS19 1UL

www.mypipassessment.co.uk/media/1943/117...ngle-pages-v1-ly.pdf

Gary

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The following user(s) said Thank You: Dan Statham

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4 years 7 months ago #242012 by Gary
Replied by Gary on topic PIP assessor walked out!
Hi Dan Statham

If you click on BIS's link you will come across the following :-

The following information can also be found within our How to make suggestions, comments and complaints leaflet, which can be picked up in any of the Consultation Centres.

Click on the first link on the page, www.mypipassessment.co.uk/media/1943/117...ngle-pages-v1-ly.pdf, then go page down to page 7 where you put your personal details then on page 8 you can write your complaint but you are not able to email it, you have to printit off and then post it, it states the following:- Please continue on a separate sheet of paper if necessary. Tear off this form and hand it to the receptionist at any Consultation Centre, or send it in the post to: The Client Relations Manager, Independent Assessment Services, PO Box 1006, Stockton-on-Tees, TS19 1UL

Gary

Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: Dan Statham

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4 years 6 months ago #242143 by Dan Statham
Replied by Dan Statham on topic PIP assessor walked out!
Ok, thanks everyone for the advice, I printed out my (rejected) email and sent it to them recorded. I will probably talk to them on the phone if I get the chance, but I know how they can be; at Stockton, especially! Anyway, is there anything else you recommend that I do, assuming the assessor will say that I wasn't participating? I mean, it was one of the last things I said to the MP: "I'm happy to answer any questions you have, I'll try to be as quick as I can be" I'm not sure how that will / could wash?

one member recently had their whole decision over-turned by IAS

I haven't received any info about a decision whatsoever?

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4 years 6 months ago #242151 by Gordon
Replied by Gordon on topic PIP assessor walked out!
D

I know you have spoken to every already but I would contact IAS for an update, have they returned your file without a report being produced or has a report been submitted.

Depending on the result of your first call contact the DWP, either to find out what they are doing if the file has no report, make it clear you expect to be able to provide your own account of what happened and if a report has been produced, to ask for a copy to be sent to your.

Gordon

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The following user(s) said Thank You: Dan Statham

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