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PIP assessor walked out! 11 months 2 weeks ago #241987

Hi Dan

I would still go forward with your complaint to IAS. They are not always thrown in the bin. Indeed one member recently had their whole decision over-turned by IAS because of an inadequate assessor and assessment. I would ring them first, (if you're comfortable with doing that) and then I would follow it up with a letter. Then it's harder for them to ignore your complaint. You could complain to the DWP, but they will only refer you back to IAS, because the issue is with the assessor/assessment. You can use the online complaint form - it depends on how much you want to say. In my experience, the online forms often crash and there is no facility to save them.

www.mypipassessment.co.uk/feedback/

BIS
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PIP assessor walked out! 11 months 2 weeks ago #241995

Ok, thanks, but there doesn't seem to be an online feedback form? Well, that I could find! I'll roll the dice on it crashing, but I'm prolly too blind to see it! Anyway, I will try to print out my complaint and send it to them on monday. I have already complained to my MP about IAS / ATOS, getting nowhere, maybe I'll update her on this latest wrinkle.

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PIP assessor walked out! 11 months 2 weeks ago #242011

Hi Dan Statham

If you click on BIS's link you will come across the following :-

The following information can also be found within our How to make suggestions, comments and complaints leaflet, which can be picked up in any of the Consultation Centres.

Click on the first link on the page, then go page down to page 7 where you put your personal details then on page 8 you can write your complaint but you are not able to email it, you have to printit off and then post it, it states the following:- Please continue on a separate sheet of paper if necessary. Tear off this form and hand it to the receptionist at any Consultation Centre, or send it in the post to: The Client Relations Manager, Independent Assessment Services, PO Box 1006, Stockton-on-Tees, TS19 1UL

www.mypipassessment.co.uk/media/1943/117...ngle-pages-v1-ly.pdf

Gary
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PIP assessor walked out! 11 months 2 weeks ago #242012

Hi Dan Statham

If you click on BIS's link you will come across the following :-

The following information can also be found within our How to make suggestions, comments and complaints leaflet, which can be picked up in any of the Consultation Centres.

Click on the first link on the page, www.mypipassessment.co.uk/media/1943/117...ngle-pages-v1-ly.pdf , then go page down to page 7 where you put your personal details then on page 8 you can write your complaint but you are not able to email it, you have to printit off and then post it, it states the following:- Please continue on a separate sheet of paper if necessary. Tear off this form and hand it to the receptionist at any Consultation Centre, or send it in the post to: The Client Relations Manager, Independent Assessment Services, PO Box 1006, Stockton-on-Tees, TS19 1UL

Gary
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PIP assessor walked out! 11 months 2 weeks ago #242143

Ok, thanks everyone for the advice, I printed out my (rejected) email and sent it to them recorded. I will probably talk to them on the phone if I get the chance, but I know how they can be; at Stockton, especially! Anyway, is there anything else you recommend that I do, assuming the assessor will say that I wasn't participating? I mean, it was one of the last things I said to the MP: "I'm happy to answer any questions you have, I'll try to be as quick as I can be" I'm not sure how that will / could wash?

one member recently had their whole decision over-turned by IAS

I haven't received any info about a decision whatsoever?

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PIP assessor walked out! 11 months 1 week ago #242151

D

I know you have spoken to every already but I would contact IAS for an update, have they returned your file without a report being produced or has a report been submitted.

Depending on the result of your first call contact the DWP, either to find out what they are doing if the file has no report, make it clear you expect to be able to provide your own account of what happened and if a report has been produced, to ask for a copy to be sent to your.

Gordon
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