Login FormClose

Free, fortnightly PIP, ESA and UC Updates

Our fortnightly bulletin, with over 80,000 subscribers, is the UK's leading source of benefits news. Find out what's changing, how it affects you and how to prepare. Our mailing list is securely managed by icontact in the US.
Welcome, Guest
Username: Password:
Remember me
Members

TOPIC: IB to ESA

Re:IB to ESA 7 years 9 months ago #63601

  • bro58
MUK wrote:

Thanks for those numbers

I have searched my truecall call log and none of those numbers come up.

This means no calls from those numbers I do have several calls which are from wirthheld or unavailable numbers were the callers hang up and looks like this:

15/06/2011 23:24 Incoming Unrecognised Caller - Hung up at Shield 00:00:05 WITHHELD

17/06/2011 17:40 Incoming Unrecognised caller - wrong breakthrough key 00:00:32 UNAVAILABLE

Basicly any call without a caller ID is screened by truecall. It plays them a recorded message asking them if they are a family, friend or invited caller to press a key if not hang up and dont call again.....If they dont press the right key then the call is eneded.

The DWP have phoned me loads of time about IB and IS they always manage to get through ... so why not ESA?



Good Question MUK,

I would definately follow up on this as well as on other fronts.

There may of course be other numbers they use but those are the only ones that I am aware of at present.

cheers

bro58

Please Log in or Create an account to join the conversation.

Re:IB to ESA 7 years 9 months ago #63625

I don't kmow if this is relevant, but my impression, based on comments here and in other forums, is that the phone calls are managed from one, central location, which is seperate from the BDC teams actually handling a claimants transfer.

They also seem to be using call generation software, which means that a computer dials the number, and when there is a pickup, transfers the call to an agent. The number used for this system is usually witheld as there is effectively no one there to answer.

Gordon

Please Log in or Create an account to join the conversation.

Nothing on this board constitutes legal advice - always consult a professional about specific problems

Re:IB to ESA 7 years 9 months ago #63630

  • bro58
MUK,

Just had a look at my migration letter, IB to ESA, "The Benefit You Receive is About to Change",

I beleive you had this initial letter, if you read the last paragraph of the first page, it states, :

"The number we will call you on is xxxx xxx xxx. If you haven't heard from us within two weeks of the date of this letter, or if the number we have is not correct, please call us on the number above".

So be prepared, if they throw that one back at you, obviously, I don't know as to any limitations that you may have in using the phone.

cheers

bro58

Please Log in or Create an account to join the conversation.

Re:IB to ESA 7 years 9 months ago #63664

thanks for the warning ... my letter does say that but to be honest I did not take too much notice.

Please Log in or Create an account to join the conversation.

Re:IB to ESA 7 years 9 months ago #63666

If they call from a withheld, unavailable or international number the call is blocked and they wont get through unless they press the break through key.

Please Log in or Create an account to join the conversation.

Re:IB to ESA 7 years 9 months ago #63745

The ESA50 was signed for today (03/08/11) posted on 01/08/11.

I rang Hyde BC about it they said it will take them a week to look at the ESA form and make a decision based on the form. If I've not heared back in a week to call Hyde BC again they can chase it up.

They said they not due to take over from IB untill the 18th Aug which is when my last IB payment is due.

Please Log in or Create an account to join the conversation.

Moderators: bro58GordonSarah MartinGaryBISNigel