ANGRY :( - PIP ASSESSMENT W/ CAPITA

waqqy wrote: After all the worry, feeling nervous, close to a panic attack and feeling crappy. I rang at 4pm to ask it was still going ahead and you won't believe this, they go that no one is going to come over, CANCELLED AGAIN !!! I was absolutely fuming, furiouss at the poor girl on the phone, who do they think they are ??? how can they do this, I rang the DWP and said I have no confidence in them, they liked to me twice now, so what faith do I have in them doing my assessment correctly ? NONE. My god I am not happy at all, I've written a 2 page complaint letter and want it put to the Director, people are are unwell and need help don't deserve to be treated like this now I have to wait till next Friday but am not keeping my hopes up

How awful w,

I do not blame you at all for being irate !!!

So the saga continues !!

bro58

Wrote a 2 page letter to them and have actually asked them to put this forward to the director, see what he thinks !! how do I word it, saying I want compensation for the stress etc. I've taken 2 days off work now , both unpaid. Absolutely fed up now

waqqy wrote: Wrote a 2 page letter to them and have actually asked them to put this forward to the director, see what he thinks !! how do I word it, saying I want compensation for the stress etc. I've taken 2 days off work now , both unpaid. Absolutely fed up now

Hi w,

You could also complain to The DWP as they contract Capita to provide medical services for PIP :

www.gov.uk/government/publications/compe...-guide-for-dwp-staff

You could involve your M.P. as well :

Contacting your MP

You could go into detail of any stress, anxiety and inconvenience caused, and list any pecuniary loss caused by the two cancellations.

bro58

bro58 wrote:

waqqy wrote: Wrote a 2 page letter to them and have actually asked them to put this forward to the director, see what he thinks !! how do I word it, saying I want compensation for the stress etc. I've taken 2 days off work now , both unpaid. Absolutely fed up now

Hi w,

You could also complain to The DWP as they contract Capita to provide medical services for PIP :

www.gov.uk/government/publications/compe...-guide-for-dwp-staff

You could involve your M.P. as well :

Contacting your MP

You could go into detail of any stress, anxiety and inconvenience caused, and list any pecuniary loss caused by the two cancellations.

bro58

Thanks for that info

Will deffo be sending them a copy of my letter, did ring DWP because I was fed up and they go to send a letter direct to CAPITA

I am so sorry that you have had another failed encounter!

I can only echo what other moderators and members have said. I can only imagine the stress it has caused you.