I just read the latest Benefits and Work newsletter and was delighted to see my testimonial included in the success stories. I’m still basking in the relief
I noticed that there is consideration being given to crafting a new guide for making complaints about the various agencies involved and there was a request for people to send in any personal experience they had of this.
I made a complaint against Capita which was upheld and I’d like to contribute towards this new venture. Where do I email my experience to? Do I simply reply to the newsletter address?
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