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Recording telephone interviews
- Jannette chapman
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4 years 4 months ago #254183 by Jannette chapman
Recording telephone interviews was created by Jannette chapman
I have a telephone interview in less than two weeks, having read some reviews I gather that these calls are often stressful and unkind. How to I go about recording the interview, do I need permission. I am also seeking help on what to expect and any help to get me through this process. Many Thanks
Jannette
Jannette
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- Gary
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4 years 4 months ago #254191 by Gary
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by Gary on topic Recording telephone interviews
Hi JC
Welcome to the forum, you might want to have a look at the following FAQ which explains where everything is
Welcome to Benefits and Work
In case you are not aware, your real name appears to be showing in the forum, if you want to change this then follow the instructions in the following FAQ
My full name is showing, how can I stop it?
You can legally record a telephone call without informing the other party providing the recording is being made for your personal use. In fact, do not tell the assessor that they are being recorded as they will likely terminate the assessment.
If you are using a smartphone then there are apps that will do this for you.
If you are using a landline and can put the call on speakerphone then you can record it using either a smartphone or some other recording device,
If it's a landline but you cannot put it on speakerphone then you will need a special microphone that attaches to the earpiece.
You need to download the latest version of the PIP guide which has been updated with 9 pages about telephone assessments and how to prepare for them. The questions are just as they would be in a face to face based on the questions on the claim form. Go through them before your assessment and make bullet points of the things against each question that you want to emphasise. No one can tell you what to say - because it's individual to everyone.
www.benefitsandwork.co.uk/help-for-claimants
But here are some practical things to do.
Write yourself a bullet point list of any particular points you want to get over, so you have it by you during the assessment.
Make sure you can take the call in a comfortable place but also somewhere where you can spread your papers out, as you may be asked about your support documents, without them going all over the place and have a pen and paper handy to take notes such as assessors name and occupation.
Have a glass of water or better a jug in easy reach if needed, so you don't get a dry throat and lose your voice!
Make sure you understand the criteria that you are being assessed against.
Gary
Welcome to the forum, you might want to have a look at the following FAQ which explains where everything is
Welcome to Benefits and Work
In case you are not aware, your real name appears to be showing in the forum, if you want to change this then follow the instructions in the following FAQ
My full name is showing, how can I stop it?
You can legally record a telephone call without informing the other party providing the recording is being made for your personal use. In fact, do not tell the assessor that they are being recorded as they will likely terminate the assessment.
If you are using a smartphone then there are apps that will do this for you.
If you are using a landline and can put the call on speakerphone then you can record it using either a smartphone or some other recording device,
If it's a landline but you cannot put it on speakerphone then you will need a special microphone that attaches to the earpiece.
You need to download the latest version of the PIP guide which has been updated with 9 pages about telephone assessments and how to prepare for them. The questions are just as they would be in a face to face based on the questions on the claim form. Go through them before your assessment and make bullet points of the things against each question that you want to emphasise. No one can tell you what to say - because it's individual to everyone.
www.benefitsandwork.co.uk/help-for-claimants
But here are some practical things to do.
Write yourself a bullet point list of any particular points you want to get over, so you have it by you during the assessment.
Make sure you can take the call in a comfortable place but also somewhere where you can spread your papers out, as you may be asked about your support documents, without them going all over the place and have a pen and paper handy to take notes such as assessors name and occupation.
Have a glass of water or better a jug in easy reach if needed, so you don't get a dry throat and lose your voice!
Make sure you understand the criteria that you are being assessed against.
Gary
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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- denby
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4 years 4 months ago #254201 by denby
Replied by denby on topic Recording telephone interviews
Hi Jannette, in addition to all Gary's excellent info, many people prefer to have a friend or relative keep them company just as they can if it were a face to face. Just bear in mind that you and they need to be unblushing about hearing nitty gritty stuff about your use of the toilet and ability to clean yourself and suchlike as you could be asked these. The friend may also be of use managing the recording to leave you free to concentrate on the assessor.
Also if you say you have any trouble walking, measure a place you can walk and actually time yourself over the 20m and 50 m or whatever you manage, so you can give a rock solid accurate answer. If you need to stop, note this too. If the figures are not the same as you had put in the form, politely insist the new ones are more accurate because you have now measured instead of making an estimate.
Best wishes, Denby
Also if you say you have any trouble walking, measure a place you can walk and actually time yourself over the 20m and 50 m or whatever you manage, so you can give a rock solid accurate answer. If you need to stop, note this too. If the figures are not the same as you had put in the form, politely insist the new ones are more accurate because you have now measured instead of making an estimate.
Best wishes, Denby
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