The DWP cut-off almost a million callers to a single telephone helpline in the space of a month, official figures have revealed.
In a written parliamentary answer, DWP minister Laura Trott disclosed that between 27 January 26 March 2023, 1,007,868 calls were made to the Future Pension Centre helpline.
Of these, 47,345 were answered.
18,006 calls were abandoned.
And a staggering 942,517 calls were cut-off by the DWP
That means a shameful 94% of all calls were deliberately disconnected.
Back in May we were arguing that the DWP needed to come clean about how many calls to the PIP helpline have been cut-off in this way. This shock statistic makes an answer to our freedom of information request on the subject even more urgent.