Motability has been accused of treating disabled people like criminals, after it began fixing tracking devices to their cars.

The organisation says it has introduced the new measure in a bid to detect “​misuse”​ of its disabled people’​s car scheme.

All new customers and those renewing their agreements with the Motability car scheme will now be forced to have a location tracker fitted to their car, if they live in a care home or have an open insurance policy.

Open policies allow disabled people to insure all of a flexible pool of personal assistants who may need to drive their car, rather than having to declare a small number of named drivers on their policy.

Ruth Bashall, a prominent disabled activist, and a user of the scheme for more than a decade, has called on Motability to review its new policy.

Because she has an open insurance policy, she has been told she will have to have a tracker fixed on her new Motability vehicle, which has yet to be delivered.

Bashall said the compulsory fitting of location trackers was a potential breach of the right to privacy and to justice under the Human Rights Act, and potential discrimination under the Equality Act.

She said that as a disabled person with high support needs who uses personal assistants she is having an “​unreasonable condition”​ imposed upon her by Motability.

Motabili​ty’​s decision to fit the tracking devices follows a series of other measures it has introduced to combat what it claims is “​misuse and misrepres​entation”​ by a small minority of customers.

But Bashall said it was also the latest example of the government and wider society “​questioning the integrity of disabled people”​ over their benefits and entitlements.

This includes a series of inaccurate and hostile media reports attacking alleged fraud and misuse of the scheme, which enables disabled people claiming the higher rate mobility component of disability living allowance to lease a new vehicle from Motability.

Bashall said the fitting of tracking devices was “​insulting and offensive”​, and added: “​I am extremely concerned about the civil liberties aspect.

“​We fit people with tags to track them if they have committed an offence. I have committed no offence.

“​We have a government that thinks every disabled person is basically a shyster, and a society that is convinced that every disabled person is a cheat. It is saying to me that I or my PAs are potential fraudster​s.”​

She added: “​This is not an effective way to prevent abuse of the scheme.”​

A Motability spokeswoman said the “​location trackers”​ were being fitted to new cars where “​the risk of potential misuse is highest”​, with customers who have an open insurance policy or live in a care home.

She said: “​We will only have access to location data, and will only make use of this data where we receive a report, or suspect, that a car may be being misused. It will not be used or looked at unless there is an allegation that raises suspicion.”​

She said the tracker could be used to clear disabled people subjected to malicious allegations and would be there to “​protect the scheme and the customer”​.

She said Motability expected to fit location trackers in fewer than five per cent of the 600,000 cars leased through the scheme.

Bashall has asked Motability how the data will be stored, who will have access to it, how long it will be kept and for what purposes it will be used, and is questioning whether the use of trackers will breach the Data Protection Act.

News provided by John Pring at



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