The DWP has developed an “automated Digital solution” which extends PIP awards repeatedly when they are close to ending if a review has still not been completed, a government minister has revealed this week.

Chloe Smith, minister for disabled people, disclosed the existence of the automated system in response to a parliamentary question about how many PIP claims are extended more than once.

Although Smith said that the figures for the number of claimants whose awards have been repeatedly extended was not available, she did admit that it was happening.

She told MPs:

“To protect PIP customers, we have developed an automated Digital solution which essentially extends the current award for cases where there is a risk that the claim will fall out of payment.

 “As we see continuing high demand for PIP new claims, customers are currently waiting longer than expected to have their claim reviewed, which has led to some awards being extended more than once.”

Have you had your PIP award extended because a review has still not been carried out?  Let us know in the comments section below.

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  • Thank you for your comment. Comments are moderated before being published.
    simon · 3 months ago
    i only knew sons pip  was going to end when i recieved a letter from carers dwp saying payment will stop when sons pip award ends had no word fro pip to say this is ending so phoned pip who said its been extended to july contact cares dwp as they must be using old system now still getters pip and carers 
  • Thank you for your comment. Comments are moderated before being published.
    A. Mann · 3 months ago
    Hello. I recently spent the usual 2-3 months coming near to breakdown while filling in my expected review (for the over 70"s) - which I can only EVER do with constant reference to all your wonderful and comprehensive guides, for which I am and will be forever so very grateful - only to have my award unexpectedly extended before I had sent mine off.  (It says to be reviewed again in the same time period as last, but they suggested the same thing may happen as now). 

    It was and remains the most wonderful surprise and relief. I only wish they could let us know first, and save 2-3 months of non stop, stressful, ill making, frightened work!    Hope this is helpful. 

    Words will never suffice for how grateful I have been over these untold years, for your reviews, guides, researches, advice, suggestions, and for just being there on our side, fighting our corner, and supporting all our vulnerable predicaments. Thank you to each and every one of you, from my very grateful heart, always. 
  • Thank you for your comment. Comments are moderated before being published.
    suzjsed · 3 months ago
    I was not informed at all of extention,i filled in a review form last June buti had to phone them as my husband recieved a letter to say his carers allowance that he receives for me was ending as i no longer qualified for pip i spent over an hour waiting on the phone to pip to be told it would be extended but they couldnt give me a date as to when it would be extended till and to phone back the week after which i did and had to spend another hour waiting to speak to someone they said it had stopped but they would go and speak to case manager and phone me back which they did and they said it had been sorted and payments had been restarted but they had no end date as they would carry on paying me till myreview has been looked at. My husbands carers allowance for me has been stopped and i have phoned them twice now and been told it would be sorted but it still hasnt been so we are now struggling as the carers helps pay for things we need to buy.
  • Thank you for your comment. Comments are moderated before being published.
    LJ Maddison · 3 months ago
    I do not trust any of the HCP's to tell the truth on an assessment report...
  • Thank you for your comment. Comments are moderated before being published.
    LJ Maddison · 3 months ago
    I am still waiting on my PIP review, and I am scared what's going to happen, as last time , my review happend it was just before COVID 19 in January 2019..... The HCP who did the assessment at my home wrote a load of lies on my report, and they cut my money off without telling me, abruptly in March 2019...!! I had to fight to get it reinstated...!! Then when it was re- instated, they told me I couldn't have the "mobility element " - because I drive my own car to do shopping.....!!!  I phoned Capita, who did the assessment, and the supervisor of the HCP, said she could not alter what was in the report...!! And that it would stay as written - even though my own brother was present at the assessment, and i nearly fell and hit my head on the fireplace in my living room....!! None of this was in the report...!!! So, my character, and illnessess, were not truthfully conveyed in the health report...
    • Thank you for your comment. Comments are moderated before being published.
      Debb · 3 months ago
      @LJ Maddison This is why all assessments should be recorded!! Then you have proof if you need to go to a Tribunal 
  • Thank you for your comment. Comments are moderated before being published.
    Salamander · 3 months ago
    Yes, my award was extended for a year during lockdown, which I thought was fair enough in those circumstances, even though my mobility issues had worsened. If they extend it again, I shall have to ask them specifically to look at it again with an assessment, because of the mobility problems I'm having. In my opinion I do now qualify for PIP mobility, although it was turned down last time I had an assessment. 
  • Thank you for your comment. Comments are moderated before being published.
    Gail Hickman · 3 months ago
    Yes, renewed once with no notification. I contacted them to find out when I was due a review and told It had been extended
  • Thank you for your comment. Comments are moderated before being published.
    John T · 3 months ago
    First sent a letter in Oct 21 saying extended by 12mths replaced my blue badge at cost of £10 only to find out that that also was only for 12 mths.. In Jan 22 I received another letter telling me that my pips had been extended indefinitely GREAT but now blue badge scheme tell me I’ve got to pay another £10 to extend it to 3 yrs. 
    Stil look on the positive side my pips has been extended indefinitely the same as my original DLA entitlement. Fingers crossed now that it means what it says. 
  • Thank you for your comment. Comments are moderated before being published.
    Jane Jackson · 3 months ago
    I needed the letter for blue badge renewal so DWP sent a covering letter stating my award has been extended until June 2023 so my blue badge was only given until that date too, meaning I will need to pay again come next year for a further badge! 
  • Thank you for your comment. Comments are moderated before being published.
    Jane Jackson · 3 months ago
    I was sent a letter stating my PIP was extended for an extra year and I would receive forms June this year to complete for review next May! 
  • Thank you for your comment. Comments are moderated before being published.
    Sharny · 3 months ago
    I had a letter to say my payments were extended by nearly 4 months to the end of May , only if they hadn’t sorted my claim before then . From phone assessment to decision it took less than 2 weeks , was sorted end of April 
  • Thank you for your comment. Comments are moderated before being published.
    Joseph · 3 months ago
    Reading a lot of the comments below and it is really quite frightening what is actually going on at DWP. There is no organisation and the situation is out of control. Our PIP reviews/assessments are more or less a lottery, one assessor will have a totally different view from another.
    The assessor lied on my application but nothing was done about it, despite my protests.
    If I had lied I would have been charged with fraud.
    The previous conservative governments have caused this chaos and the existing one is as functional as the Keystone Cops. 
    In typical Boris style, he and his fellow spivs, keep sweeping everything under the carpet.
    Right now, the treatment of people who are seriously ill, along with those that are disabled, is the last thing on this government's mind.

    • Thank you for your comment. Comments are moderated before being published.
      LJ Maddison · 3 months ago
      @Joseph Here, here , you are completely correct.... !!! The same thing happened to me, in January 2019.... I had to wait 3 months to get to see my health report... And what the health assessor had put was mostly supposition, and made up dialogue, of things I was supposed to have said... It amounts to "defamation of character" - I wanted it put right, but , the assessors supervisor said "what is in the report cannot be changed"...!!! I was furious...!! The HCP did not even acknowledge that my brother was present at the assessment...!!! What a  load of liars they are....!!  The person who did the assessment was meant to be a 'professional' as well, A Nurse... !!!!
  • Thank you for your comment. Comments are moderated before being published.
    Nigel Cooke · 3 months ago
    I also had my pip extended to 2025 and I was notify letter
  • Thank you for your comment. Comments are moderated before being published.
    Cha · 3 months ago
    Mine extended for 1 year did have letter. 
  • Thank you for your comment. Comments are moderated before being published.
    Petunia · 3 months ago
    Yes I had my award extended but hadn’t received any letter and needed it for my blue badge. I only found out when I rang up to ask for help to do with getting a blue badge.
  • Thank you for your comment. Comments are moderated before being published.
    Stephen · 3 months ago
    My PIP renewal was Aug 2021 - forms in on time, nothing heard apart from letter extending to Apr 2022. I have severe mental health issues. Last PIP assessment 2019, the assessor asked if I was going to commit suicide that day, I said no - for the basis of the 2019 award, I was then judged as having no mental health issues at all! My personal care component was downgraded but they upgraded my mobility  so I didn’t lose money. You could say the protracted delay in progressing my Aug 2021 assessment is lost & much needed extra money - paying for extra help getting around - I lost my partner & carer to a hospital mistake 3yrs ago.

    In March my ESA mysteriously stopped. This happened for two payment dates - two phone calls later it’s now been rectified, the DWP officials I spoke to were helpful, but could offer no explanations. So for both benefits I now live on the edge of a sudden stop.  
    • Thank you for your comment. Comments are moderated before being published.
      LJ Maddison · 3 months ago
      @Stephen Hi Stephen
      Me too, I have constantly been living on a "knife edge" regarding benefits for the last 10 years.. Needless to say my mental health is suffering...
  • Thank you for your comment. Comments are moderated before being published.
    Joseph · 3 months ago
    Last year I had my PIP extended to Dec 2022 then, in January this year, I was told that my review was now due and to fill in the form returning it by the 10th of February. So they brought it back to the normal review date after all. Now I read that everyone else is having their reviews extended. What is going on?
    I returned the form on 6th February, and during the course, I received a reminder that they had not received my review. I chose to ignore it as per instructions and presumed it was just a crossover of correspondence as my form has already been returned.
    Since then, I have received the annual increase letter stating the new PIP payments, but still no response regarding my review. It has now been three months and I have tried getting through by phone on several occasions and without success. The very time, I did get through after a forty-minute wait, I got cut off! Needless to say, they did not call me back.
    There is a theory that when you phone them enquiring about your long wait for the outcome, they actually take your call and review you on the phone without you fully realising what is happening. Even if they are straightforward with you, it is surely unwise to refuse such a review?
    Is this true, or is it a conspiracy theory?
    • Thank you for your comment. Comments are moderated before being published.
      Neil · 3 months ago
      @Joseph My pip award was extended until February 2023 where I received the renewal form March this which was completed & returned 1st class recorded delivery may I add..
      A paper decision was done the last time where that's been requested this time but just wondering how long do it actually take before I'm notified of a new decision..
  • Thank you for your comment. Comments are moderated before being published.
    Théresa · 3 months ago
    My PIP award is to be due to end 6 June, after 2 extensions. I submitted the reassessment information by the date I was given in October but  I have heard nothing. Meanwhile, my disability bus pass has expired and the council will not renew without a new dated PIP assessment document.
    • Thank you for your comment. Comments are moderated before being published.
      Gilly · 3 months ago
      @Théresa Can your MP help, Theresa?  I would definitely make contact with them (maybe via letter or email, given your disability bus pass has expired!).  

      MPs really need to know how their own constituents are being affected: it's easy to waive off the stats regarding state benefits they get to read, but when they are faced with one of their own constituents (who may or may not choose to vote for them), it certainly gives them more reason to fight your case.  Good luck!
    • Thank you for your comment. Comments are moderated before being published.
      CMAnonymous · 3 months ago
      @Théresa I’ve looked at several claims that have been extended lately and they all have one thing in common, no notification to the claimant. I can recommend one thing. As I said one of the things I like at is further evidence received tasks. If a case has additional proof and evidence that supports your award review form you might get taken out of the queue.
      Something like a letter of support from a specialist, a report from GP etc will support your claim and may get you taken out of the queue if it’s good enough. 
      it’s not a promise and I definitely cannot guarantee it but it certainly won’t hurt your case in the long run. 
  • Thank you for your comment. Comments are moderated before being published.
    Jacki · 3 months ago
    My pip has been extended, the only reason I know is I'm still getting my payment.my reveiw was due June 2021.
    I was not informed at all of extention.
    Also my disabilities have worsened and was hoping for higher rate.Made 2 telephone calls to PIP just to be told call again in a few weeks which I did to be told the same. Given up now as each call waited 45mins to get through.
    Absolutely  discusting. 
    • Thank you for your comment. Comments are moderated before being published.
      Elaine Davies · 3 months ago
      @Jacki My pip was due to end in March 2022. I needed to renew my Blue badge I phoned DWP which I couldn't on the advise of the blue badge dep to find my claim extended until May 2022, they sent me a covering letter and I was able to renew my badge but now I have to renew it again this month. At the present time I have heard nothing from DWP 
  • Thank you for your comment. Comments are moderated before being published.
    pmackie · 3 months ago
    I had my PIP extended to 2027,my husband had his extended to 2032,no assessments done.

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