Benefits and Work is receiving numerous emails and comments from claimants whose PIP payment has failed to go into their bank account today. 

“I woke this morning my money did go in my bank 1st time ever since 2016 , I am trying to call them since 9 am machine comes on as I think I will go through to someone it just cuts off ridiculous.”

 “Trying to call due to missing a payment and I get through to the options, once selected I get cut off or a dial tone. I've attempted about 8 times currently.”

 “My payment never went into my bank. Tried a number of times without success. After several attempts a auto message stated that "some claimants (which probably means thousands)have not received their payments today and they are investigating". Hope they sort it out soon.”

It appears that there has been some sort of software issue and it is unlikely at this stage that phoning the PIP enquiry line is going to make any difference. 

We’ll post updates on this page when we hear anything more and, if anyone whose payment didn’t go in as expected does subsequently receive it, please post a comment below.

UPDATE TUESDAY 6 DECEMBER
Still no official announcement from the DWP about what has gone wrong and whether the problem has now been fixed.  But we are hearing from people whose payments have now been made, so it's probably worth phoning the PIP enquiry line if yours hasn't - assuming you can ever get through.

Comments

Write comments...
or post as a guest
People in conversation:
Loading comment... The comment will be refreshed after 00:00.
  • Thank you for your comment. Comments are moderated before being published.
    Joyce · 11 days ago
    Pip was ment to be paid today not on bank anyone else manage to find out what’s going on ? 
    • Thank you for your comment. Comments are moderated before being published.
      Bex · 2 days ago
      @Joyce Hi did you get paid In the end and dis you find out the problem. Thank you
    • Thank you for your comment. Comments are moderated before being published.
      Gemma Hart · 11 days ago
      @Joyce Hi is there a problem with pip ? As mine hasn’t gone in today 
  • Thank you for your comment. Comments are moderated before being published.
    Johnathan Philip Martin · 13 days ago
    Pip was due to be paid today Thursday 8th February 2024 and has not been paid yet 
  • Thank you for your comment. Comments are moderated before being published.
    SR · 19 days ago
    I haven’t received my pip payment today. What’s going on. 
  • Thank you for your comment. Comments are moderated before being published.
    SK · 19 days ago
    I haven’t received my pip today. What’s going on? 
  • Thank you for your comment. Comments are moderated before being published.
    Frank · 19 days ago
    Same I got paid on the 4th but no payment today as I should of done 
  • Thank you for your comment. Comments are moderated before being published.
    Sarah · 21 days ago
    I got my pip payment of the 4th and I get it every 4 weeks. So I'm suppose to get paid today by them but nothings came through 
  • Thank you for your comment. Comments are moderated before being published.
    Luke · 22 days ago
    I’ve been paid just a second ago hope everyone else has been also
  • Thank you for your comment. Comments are moderated before being published.
    liv · 22 days ago
    everyone saying they didn't receive payment on Friday that's cause the last payment was supposed to be on a bank holiday it should have been sent the monday but it was Friday the 29th instead.
    But we should have received the next one today & I still haven't got it either :') 
  • Thank you for your comment. Comments are moderated before being published.
    Brad · 22 days ago
    I last received PIP on the FAriday 29th December, I have just contacted DWP and been told payment should be received to my account Tuesday 30th January, logically thinking this should be the same for everyone but did not get to ask as it’s an automated service, hope this helps everyone
  • Thank you for your comment. Comments are moderated before being published.
    Helen · 22 days ago
    This is disgraceful . They should at least put a message on the website explaining the problem and when it will be fixed.
  • Thank you for your comment. Comments are moderated before being published.
    Bays · 22 days ago
    My boyfriends was meant to go in Friday its still not in there.
    Not good enough people need to eat
    Have bills to pay. 
    Does anyone know how long the wait will be.
  • Thank you for your comment. Comments are moderated before being published.
    Luke · 22 days ago
    If anyone gets through could you please comment what the issue is with us all not being paid thanks 🙏 
  • Thank you for your comment. Comments are moderated before being published.
    Lisa · 23 days ago
    A friend of mine had the same problem and also when she rang the line it told her she failed 2 out of the 3 security questions.....I don't know what's happened 
    • Thank you for your comment. Comments are moderated before being published.
      GG · 23 days ago
      @Lisa Pip line close on weekends look like we all have same problem not being paid
  • Thank you for your comment. Comments are moderated before being published.
    sm · 23 days ago
    Same mine not gone in usually always on time
  • Thank you for your comment. Comments are moderated before being published.
    Mo · 24 days ago
    Looks like we are all having the same problem last payment was December too 
  • Thank you for your comment. Comments are moderated before being published.
    GG · 24 days ago
    Mine was paid last on 28th December, nothing here
  • Thank you for your comment. Comments are moderated before being published.
    Candice Smith · 25 days ago
    My pip hasn’t gone in today last payment was the 29th December anyone else not had there’s?
  • Thank you for your comment. Comments are moderated before being published.
    Miss C J Boylett · 25 days ago
    I looked in my Bank account today, my Pip hasn't gone in. I have a bill going out today, now I'm going to receive Bank charges because my Pip is not there....

  • Thank you for your comment. Comments are moderated before being published.
    karen · 25 days ago
    I haven't received my payment today last payment was 29th dec
  • Thank you for your comment. Comments are moderated before being published.
    Robin · 26 days ago
    Has anyone else’s pip gone in mine hasn’t 
We use cookies

We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.