Benefits and Work is receiving numerous emails and comments from claimants whose PIP payment has failed to go into their bank account today. 

“I woke this morning my money did go in my bank 1st time ever since 2016 , I am trying to call them since 9 am machine comes on as I think I will go through to someone it just cuts off ridiculous.”

 “Trying to call due to missing a payment and I get through to the options, once selected I get cut off or a dial tone. I've attempted about 8 times currently.”

 “My payment never went into my bank. Tried a number of times without success. After several attempts a auto message stated that "some claimants (which probably means thousands)have not received their payments today and they are investigating". Hope they sort it out soon.”

It appears that there has been some sort of software issue and it is unlikely at this stage that phoning the PIP enquiry line is going to make any difference. 

We’ll post updates on this page when we hear anything more and, if anyone whose payment didn’t go in as expected does subsequently receive it, please post a comment below.

UPDATE TUESDAY 6 DECEMBER
Still no official announcement from the DWP about what has gone wrong and whether the problem has now been fixed.  But we are hearing from people whose payments have now been made, so it's probably worth phoning the PIP enquiry line if yours hasn't - assuming you can ever get through.

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    KerryT · 1 years ago
    It's odd I thought this had been resolved, my PIP went in today like usual, haven't heard anyone else complain about missing money since monday
    • Thank you for your comment. Comments are moderated before being published.
      H · 1 years ago
      @KerryT It’s still happening.. we didn’t receive ours and there’s many other today too 
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    Thomas Crawley · 1 years ago
    My pip not gone in absolute joke got bills to pay how can this happen 
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    Stacy · 1 years ago
    This is stupid they know how much people relying on on there payment like myself. It's now 3 days late 3 days without eating or heating . How can they think this is ok 
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    Tonia · 1 years ago
    My PIP should have gone in today (Wednesday 7th December) but it hasn't arrived. Tried phoning them but I get all through the options and then it cuts me off. I did get through to a message that all the advisors were busy, please hold then they cut me off.  I'm worried that bill payments will bounce now which will incur charges from my bank.
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    tangodennis · 1 years ago
    its not only pip payments my friends attendance allowance didnt go in last week he finally got it this monday.
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    Suzy · 1 years ago
    My daughter didn’t receive her PIP either until 5pm on Monday, her direct debits that were going out that day were sent as unpaid as the bank have a deadline(Halifax), this will now go against her credit rating etc, etc. This is a complete shambles. Her anxiety is through the roof, she has been sick several times & is scared this may happen next time her payments due again.!
    • Thank you for your comment. Comments are moderated before being published.
      Daniel · 1 years ago
      @Suzy I promise you it won't go against her credit rating.  That 8 know for a fact 
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    Robert Pearce - PLymouth · 1 years ago
    My wife had her £150 nack at end of September . She got her Dla on time a couple of weeks ago. However, as an aside, I have had the £250 pensioner fuel payment promised but my wife who is also entitled has not. makes no sense. Trouble is dont know who to contact on this. 
    • Thank you for your comment. Comments are moderated before being published.
      Gee · 1 years ago
      @Robert Pearce - PLymouth Hi Robert, is it that it is like the PIP christmas bonus and limited to just one person in the household getting it?  just a thought.  If not i hope it soon arrives for you, it's freezing cold tonight x
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    Edward Day-Reilly · 1 years ago
     Politicians work for US that is given FACT. We are their BOSSES... therefore the Gov MUST take steps to clamp down on the DWP and bring them into line now by taking a hardline approach and stop pussyfooting around the DWP. STOP allowing their arrogance to rule.
     disregard for customer complaints and Theresa Coffey's attitude during her tenure at the Helm of the DWP, regarding the publishing of reports and documents that were requested through official Enquiry and her refusal to cooperate...

    These examples are why it's of paramount importance that the entire DWP needs a tighter reign from the top, down, to ensure they offer a smooth running operation with a first class Customer service, which takes into account the mental health and wellbeing of thousands of claimants too and STOP with the alienation of many Claimants.

     It's also widely known that when making PIP assessments, it is quite literally down to the individual assessor's mood that day as to whether or not claims go through or not and what pressure is being applied by the Managers at the time...this is information I received first hand from someone who worked for the DWP for over 22 yrs, but resigned because she didn't like the path the DWP were on and now helps those to navigate the DWP application processes and red tape.
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    Tony Sibley · 1 years ago
    Not surprised by what has happened .The disabled in this country are a ‘ problem ‘ for this government .They cost money the government doesn’t want to spend and it costs a lot of moeny in admin …Why are lots of Conservative MPS saying they won’t stand at the next election .. because they know what’s coming …Things will only get worse that’s my prediction
  • Thank you for your comment. Comments are moderated before being published.
    Clair · 1 years ago
    I called  on monday morning, the line at 9 30 still had the recorded message saying they were closed and call back at 9am. when I finally got through and, after going through automated security checks I was then cut off - this happened 16 times. Each time it happened my anxiety heightened as I fit my direct debits around my payment schedule. 
    I think the payment cockup possibly had a direct link to the announcement that in first full week of December every Pip claimant will get a seperate payment of £10 as an Xmas bonus. some genius obviously pressed the wrong button on the payments processing system.
  • Thank you for your comment. Comments are moderated before being published.
    ADRIAN · 1 years ago
    ITS A SERVICE THAT'S NOT FIT FOR PURPOSE. 
    WAIT ON THE PHONE FROM A MINIMUM OF THIRTY MINUTES TO ONE HOUR TEN MINUTES VERY VERY POOR.
  • Thank you for your comment. Comments are moderated before being published.
    tricia gunning · 1 years ago
    Tried to relay call the number given and keep getting hung up on Im at my wits end Im deaf and Ive tried all the email addresses given to me previously none work???
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    Kirsty · 1 years ago
    This has been happening for years. Pip payments not reliable and missing payments. Takes years to exhaust dwp complaint procedure and 2 yrs for I c e to investigate. Pip is paid for safety so the issues with non payment creates safety issues
  • Thank you for your comment. Comments are moderated before being published.
    Kirsty · 1 years ago
    Pre covid my pip payments were late and around Xmas I was paid 3wks payment for a 4 wk payment period breaching the dwp agreement about the pip payment. It took 2 yrs for I c e to get the payment made and no compensation for the direct debit that did not go through caused by the breach of agreement nor for the general damages and anxiety the matter caused. Not paying pip for my supervision causes safety issues that puts homes and lives at risk as I live in a high rise block of flats and cause floods and fires but I think it’s intentional to cause matters because it happens to often to be mistakes
  • Thank you for your comment. Comments are moderated before being published.
    Stuart · 1 years ago
    Woke up opened my RBS account to see if my pip has gone in and guess what.... It hasn't... If my electric runs out my freezer will thaw.my food will be wasted... Etc etc... So weres my money
  • Thank you for your comment. Comments are moderated before being published.
    Stacy · 1 years ago
    Just been to check my bank and still nothing. Ill be calling again in the morning 
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    Stacy · 1 years ago
    Has anyone had any luck
  • Thank you for your comment. Comments are moderated before being published.
    Nikola · 1 years ago
    Apparently on a few sites, it says it has been sorted. So has anyone received their payment yet. ? I get mine officially at half 2 in the morning. But will know about 12.45am if my pip has gone in. 
  • Thank you for your comment. Comments are moderated before being published.
    Craig · 1 years ago
    Any updates on payment 
  • Thank you for your comment. Comments are moderated before being published.
    Craig · 1 years ago
    Has anyone pip gone in yet
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