Benefits and Work is receiving numerous emails and comments from claimants whose PIP payment has failed to go into their bank account today. 

“I woke this morning my money did go in my bank 1st time ever since 2016 , I am trying to call them since 9 am machine comes on as I think I will go through to someone it just cuts off ridiculous.”

 “Trying to call due to missing a payment and I get through to the options, once selected I get cut off or a dial tone. I've attempted about 8 times currently.”

 “My payment never went into my bank. Tried a number of times without success. After several attempts a auto message stated that "some claimants (which probably means thousands)have not received their payments today and they are investigating". Hope they sort it out soon.”

It appears that there has been some sort of software issue and it is unlikely at this stage that phoning the PIP enquiry line is going to make any difference. 

We’ll post updates on this page when we hear anything more and, if anyone whose payment didn’t go in as expected does subsequently receive it, please post a comment below.

UPDATE TUESDAY 6 DECEMBER
Still no official announcement from the DWP about what has gone wrong and whether the problem has now been fixed.  But we are hearing from people whose payments have now been made, so it's probably worth phoning the PIP enquiry line if yours hasn't - assuming you can ever get through.

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  • Thank you for your comment. Comments are moderated before being published.
    Clair · 1 years ago
    I called  on monday morning, the line at 9 30 still had the recorded message saying they were closed and call back at 9am. when I finally got through and, after going through automated security checks I was then cut off - this happened 16 times. Each time it happened my anxiety heightened as I fit my direct debits around my payment schedule. 
    I think the payment cockup possibly had a direct link to the announcement that in first full week of December every Pip claimant will get a seperate payment of £10 as an Xmas bonus. some genius obviously pressed the wrong button on the payments processing system.
  • Thank you for your comment. Comments are moderated before being published.
    ADRIAN · 1 years ago
    ITS A SERVICE THAT'S NOT FIT FOR PURPOSE. 
    WAIT ON THE PHONE FROM A MINIMUM OF THIRTY MINUTES TO ONE HOUR TEN MINUTES VERY VERY POOR.
  • Thank you for your comment. Comments are moderated before being published.
    tricia gunning · 1 years ago
    Tried to relay call the number given and keep getting hung up on Im at my wits end Im deaf and Ive tried all the email addresses given to me previously none work???
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    Kirsty · 1 years ago
    This has been happening for years. Pip payments not reliable and missing payments. Takes years to exhaust dwp complaint procedure and 2 yrs for I c e to investigate. Pip is paid for safety so the issues with non payment creates safety issues
  • Thank you for your comment. Comments are moderated before being published.
    Kirsty · 1 years ago
    Pre covid my pip payments were late and around Xmas I was paid 3wks payment for a 4 wk payment period breaching the dwp agreement about the pip payment. It took 2 yrs for I c e to get the payment made and no compensation for the direct debit that did not go through caused by the breach of agreement nor for the general damages and anxiety the matter caused. Not paying pip for my supervision causes safety issues that puts homes and lives at risk as I live in a high rise block of flats and cause floods and fires but I think it’s intentional to cause matters because it happens to often to be mistakes
  • Thank you for your comment. Comments are moderated before being published.
    Stuart · 1 years ago
    Woke up opened my RBS account to see if my pip has gone in and guess what.... It hasn't... If my electric runs out my freezer will thaw.my food will be wasted... Etc etc... So weres my money
  • Thank you for your comment. Comments are moderated before being published.
    Stacy · 1 years ago
    Just been to check my bank and still nothing. Ill be calling again in the morning 
  • Thank you for your comment. Comments are moderated before being published.
    Stacy · 1 years ago
    Has anyone had any luck
  • Thank you for your comment. Comments are moderated before being published.
    Nikola · 1 years ago
    Apparently on a few sites, it says it has been sorted. So has anyone received their payment yet. ? I get mine officially at half 2 in the morning. But will know about 12.45am if my pip has gone in. 
  • Thank you for your comment. Comments are moderated before being published.
    Craig · 1 years ago
    Any updates on payment 
  • Thank you for your comment. Comments are moderated before being published.
    Craig · 1 years ago
    Has anyone pip gone in yet
  • Thank you for your comment. Comments are moderated before being published.
    Nikola · 1 years ago
    Apparently payments have now been sorted and the problem is fixed. So everyone who was due to be paid should check their accounts. This was updated 45mins ago. 
  • Thank you for your comment. Comments are moderated before being published.
    Nikola · 1 years ago
    Has anyone checked their accounts yet? 
  • Thank you for your comment. Comments are moderated before being published.
    Nikola · 1 years ago
    Check all your accounts to see if your pip has been paid in yet. I'm on phone to them now. Waiting to speak to advisor atm. 
  • Thank you for your comment. Comments are moderated before being published.
    Nikola · 1 years ago
    Maybe it will be same time as yesterday. About 16.45pm. 
    • Thank you for your comment. Comments are moderated before being published.
      Stacy · 1 years ago
      @Nikola I truly hope so or its going to be day two without eating for me or heating and not eating and taking my medicine without eating is very dangerous and it's not like I can't take them 
  • Thank you for your comment. Comments are moderated before being published.
    Stacy · 1 years ago
    Still not had mine yet 
  • Thank you for your comment. Comments are moderated before being published.
    Nikola · 1 years ago
    Money needs to be sorted for tonight. So screwed if my money don't go in at half 2 in the morning. Bunch of excuses they tell. Will give it couple more hours then I'll try and ring them. 
  • Thank you for your comment. Comments are moderated before being published.
    NotHappy · 1 years ago
    Does anyone on PIP have theirs yet? This is messed up. Trying to ring them does no good nobody answers just a waste of time. I need my payment or I'll be in debt. This is disgusting. 
  • Thank you for your comment. Comments are moderated before being published.
    NotHappy · 1 years ago
    Pi33 take. Still waiting for mine ...
  • Thank you for your comment. Comments are moderated before being published.
    Derek Croft · 1 years ago
    Hi I've just noticed my pip didn't go in ano it's early but it usually goes in after midnight and i had an update assessment over the phone about 4 weeks and not heard back 
    • Thank you for your comment. Comments are moderated before being published.
      Nikola · 1 years ago
      @Derek Croft Has your money gone in yet?
      I'm due mine early hours tonight/2moro morning at 2.30am. getting really worried. And it's took this month's pip payment off my bank app, but it's got it for Jan and Feb. 
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