Regular visitors will notice the site has now had a major overhaul. We hope the new site will make life easier for users. 

Amongst other changes:

  • There is now an accessibility menu, see the person icon bottom left of the screen.
  • The menus have been simplified.
  • Comments are now open to everyone, though they will still be moderated.
  • The site works better on mobile phones.
  • It’s now much easier to check when your subscription ends.

There are more changes planned for the coming months, but we are always open to suggestions for improvements.  So, if there’s something that you’d like to see on the site or something that you think needs improving, please do let us know.

Or if you just want to let us know whether you think the new site is an improvement please do leave a comment.

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  • Thank you for your comment. Comments are moderated before being published.
    George21 · 4 months ago
    I like the old version, I can’t do with changes, I don’t know how to find what I am looking for, being a member you used to just press members only, now I can’t find how to get to this page , can’t find a lot of things, wish you hadn’t have changed what wasn’t broken,
  • Thank you for your comment. Comments are moderated before being published.
    phrank · 4 months ago
    I'm not sure whether I like it better or not. I get set in my ways so find it difficult to adapt to change.

    However, I don't have a problem with it, really and am slowly adapting to it.

    It definitely looks more modern and professional but surely these take a back seat and surely user-friendlness is the key.
  • Thank you for your comment. Comments are moderated before being published.
    denby · 4 months ago
    Hi again, after using the site for a couple of days I just tried the search option, both main page and forum. I searched for 'diary template' and 'example diaries' . Please could you make these easier to locate, as neither search found what I know is in there somewhere...? I often recommend making a diary to forum posters desperate about their lack of outside eg medical evidence esp since covid. It would be good to make them easy to find for many people who aren't used to the sheer amount of reading and writing required for a good PIP claim.
    Thanks for all your wonderful work; I make every opportunity to introduce B&W to anyone I can eg when phoning the bank earlier to pay a bill.
  • Thank you for your comment. Comments are moderated before being published.
    chrisdyer · 4 months ago
    it is worse not better. I liked the old layout it did not need updating.
  • Thank you for your comment. Comments are moderated before being published.
    Angel · 4 months ago
    After a bit of a wander round, i am impressed. Just takes a bit of meandering to get to grips with it. Clearer, and more accessible for me. Thanks x
  • Thank you for your comment. Comments are moderated before being published.
    Mrs M.A.LOVE · 4 months ago
    I don't have a person icon on my windows screen.?
  • Thank you for your comment. Comments are moderated before being published.
    Chris Anderson · 4 months ago
    The new version is does not read easy on standard desk top monitors. I am getting cramp having to scroll down so much just to read a few words. Most of my screen to the left and right is blank. The old format worked better for me. Content as usual excellent. Thanks for you help over the years.
  • Thank you for your comment. Comments are moderated before being published.
    Theresa Swaby · 4 months ago
    I Really like the new version, as it comes out on my phone a lot easier , than before, am able to read it better too, I have recommended, people to use benefit and work, in my opinion it’s the best advice, for filling out forms for PIP, as the form is VERY stressful for me, I gave up in the end, but I tired again, I was told that they needed more information, but never told me what? Information, on that reason I was refused pip,
  • Thank you for your comment. Comments are moderated before being published.
    memyself · 4 months ago
    I realise that my brain's not working like regular people, I am finding it difficult to adjust, to find what I'm looking for in the new formatt and seem to have difficulty posting in the forum,
  • Thank you for your comment. Comments are moderated before being published.
    tinytim · 4 months ago
    To be honest i liked the old Design Blue layout it did not need updating.
  • Thank you for your comment. Comments are moderated before being published.
    Porridge · 4 months ago
    Hopefully we can all get used to this new redesign. I did get used to, and enjoy, the older design, but I am sure you did not go to all this trouble without thinking very thoroughly about it beforehand. I know you are doing your best for your subscribers and have done this revamp to create a better subscriber and user experience.
  • Thank you for your comment. Comments are moderated before being published.
    papasmurf · 4 months ago
    Frankly it is worse not better.
  • Thank you for your comment. Comments are moderated before being published.
    denby · 4 months ago
    I think the 'userway' accessibility options are brilliant. I don't need them personally but believe passionately they should be available. I just asked a Public Question at my local council about their website, including why it did not have even choice of text size or read-aloud. I was told that no one ever used the read aloud facility so they stopped paying for it. And text size can be changed be pressing Ctrl and + or - . But how are users supposed to know that when it does not say so? So well done B&W.

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