Your chances of being obliged to attend a PIP face-to-face assessment are still much smaller than your chance of having your award decided on the papers alone, whilst the vast majority of claimants have a telephone assessment, according to the latest government statistics. 

Labour MP Olivia Blake asked Tom Pursglove, minister for disabled people, for statistics on the number and proportion of people who have  a PIP face-to-face assessment as opposed to a remote (telephone or video) assessment or a paper assessment.

The proportions for March to May of this year are:

March: 6.8% face-to-face, 74.0% remote, 19.1% paper-based

April:  8.0% face-to-face, 72.3% remote, 19.1% paper-based

May:  7.7% face-to-face, 72.6% remote, 19.7% paper-based

So, over seven out of ten PIP claimants will have a remote assessment, with the vast majority of these being telephone rather than video.

Almost two out of ten will have a paper-based assessment and fewer than one in ten will have a face-to-face assessment.

The figures have changed little since we last updated our PIP guide, when 77% were telephone, 2% were video, 16% were paper and 5% were face-to-face.  This means there has actually been a small increase in face-to-face assessments and paper-based assessments, with a corresponding fall in remote assessments.

Most of our readers seem to prefer a paper-based assessment, with a telephone assessment as a second choice.  But some do definitely find it easier to explain their condition at a face-to-face assessment.

So, it’s important to be aware that you can ask for a review of your assessment type if you are not happy with it.  Your claim will be paused while the review – and a further review if you are unhappy with the first result – is carried out.

There’s more details about this in our members 140 page PIP claim guide along with sample assessment review request letters.

You can read the full written answer on PIP assessment types here.

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    Mandy · 4 months ago
    My husband has spondylitis better known as pars fracture in his spine and osteoarthritis in feet, shoulders knees .He was forced by his boss to attend a working health assessment.They concluded he was no longer fit enough to work as he stumbles.Saying that he also has signs of parkingsons Im his full time carer .That was last April,since then it's been an absolute shambles trying to get pip .He's been turned down three times enough though his doctor has said he should definitely get it as spondylitis is a disability.Would love to know why he's had to go through a phone assessment,a face to face and now video assessment.Its been incredibly stressful.
    • Thank you for your comment. Comments are moderated before being published.
      Tracey Smith · 4 months ago
      @Mandy Omgod
      I have been on dla and pop for 20 years
      I had to do a renewal
      And now I’m going to face to face
      6 years ago I had face to face and all my benefit was taken
      Iigit mobility back in nr
      I went tribe unional and got my Mac back
      Now I’m back at a face to face
  • Thank you for your comment. Comments are moderated before being published.
    Lucy · 11 months ago
    I'm so anxious!! Need some advice. I have had a diagnosis of adhd back in May 23. I applied for pip and have now received a text to say I will get a telephone call to have an assessment in a weeks time.. I'm absolutely dreading it .. any help would be greatly appreciated 
    • Thank you for your comment. Comments are moderated before being published.
      Anne · 11 months ago
      @Lucy Hi Lucy
      Write down and bullet everything that effects you on a daily basis
      Have your prescription details 
      Medication and doctor contact and who diagnosed you
      Get ready for your phone call
      Good luck

  • Thank you for your comment. Comments are moderated before being published.
    Sal · 11 months ago
    I have just completed my PIP review form, I guess I will have a lengthy weight to see what fate has in store for me. I am so stressed with the whole situation. 
    • Thank you for your comment. Comments are moderated before being published.
      Helen · 9 months ago
      @Sal I completely agree Sal with the stress. Despite having a medical condition that affects my energy and concentration so badly I am bed bound, the PIP keep rejecting my claim saying I was fine to work and ignored all my medical evidence from doctors etc. What they are doing is they don't want people on the system and want you to give up so my advice is just expect they will reject it and if it goes to a tribunal it's extremely likely you will win if you have all the medical evidence. But the way the DWP are treating people and denying genuinely sick people money is absolutely disgraceful and immoral. My family are writing to our local MP and the Health Secretary about all this as it's a system that is failing people on so many levels. Good luck with your review!
  • Thank you for your comment. Comments are moderated before being published.
    Rosie · 11 months ago
    Over the years I have had two face to face assessments, each with a person who had no idea what complex PTSD is.  When I got copies of their reports I was shocked to see that they had made assumptions and jumped to conclusions based on "answers" to questions I had never been asked. I was awarded enhanced daily living but nothing for mobility; I wasn't happy with the results, but was too depressed to appeal. The third time I got the dreaded form I was suffering from severe depression and just threw it away. A month later I got a letter saying that they had all the information they needed to make a decision, even though I had sent them nothing. I later discovered they had spoken to my therapist, although I don't know how they got her details. I was then awarded enhanced daily living and standard mobility, which came as a complete surprise! My latest assessment was on the telephone and the report only gave me enough points for standard daily living and standard mobility. Against all the odds, the Decision Maker disagreed and continued the enhanced rate for daily living.
    The face to face assessments were extremely stressful and left me feeling that I couldn't possibly cope with going through any kind of appeal process. The telephone assessment was less stressful but left me feeling that I had no way of knowing whether I had got my points across. The only time everything went well was when I did absolutely nothing and the DWP actually asked the right person themselves. I will never understand why they don't appear to accept the written evidence from claimants' doctors, specialists and consultants.
  • Thank you for your comment. Comments are moderated before being published.
    Heather Jones · 11 months ago
    I’ve recently had a decision on my pip renewal. It took a year to hear from dwp, which was a stressful wait. It ended up being a paper based decision which to be honest I was happy about. I kept the lower rate on both. It’s just a shame it took so long. 
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    Athur · 11 months ago
    I'm probably thinking the same as a lot of claimants that the face to face assessments were an absolute nightmare to undergo and usually the start of the equally awful appeal process.
    I can't see paper or phone assessments being any fairer or accurate than the face to face.
    I suppose we'll have to wait and see but every change that they bring in seems designed to only lead to more people failing to qualify and at the same time end peoples claims.
  • Thank you for your comment. Comments are moderated before being published.
    Anthony Edward Grady · 11 months ago
    When i got married and moved in with my wife,a month later my esa got suspended,but pip remained.i now only get pip and no esa,despite me having incurable cancer
  • Thank you for your comment. Comments are moderated before being published.
    Mrsimorris · 11 months ago
    My son did not have a chance of any assessments.   He had a stroke the moment he had Moderna Covid injection. He applied for PIP and application declined. I smell a rat as won’t admit to what happened. Back to square one and will do another application. He could not get through in the phone.  When unwell and worrying about your job you cannot do as before you get this.  Probably did not even look at the application.  It was a paper application enclosing all paperwork from the hospital.  
    • Thank you for your comment. Comments are moderated before being published.
      Chris · 11 months ago
      @Mrsimorris Did he ask for mandatory reconsideration?  Sadly it is essential as it keeps the start date as the original.   You ask for all paperwork on which the decision was made.  You can then go through it highlighting inaccuracies.   If they ignore but again appeal.  This is a battle of wills with them.  Sadly it is disabled people's lives to us.  But it seems they want people to give up.  Please don't. Your son is legally entitled to pip based on his daily living and mobility restrictions.  You have this group behind you.

  • Thank you for your comment. Comments are moderated before being published.
    Kirsty · 11 months ago
    The problem is people that do the health assessment and the decision makers are not experts so many wrong decisions occur that put lives at risk - dwp must be accountable!!
  • Thank you for your comment. Comments are moderated before being published.
    Phil. · 11 months ago
    In 2019, my Partner was told she had to travel a 160 mile round trip to attend an assessment for PIP. This was impossible for her because of chronic back pain and severe diverticulitis and IBS, meaning she needed to be near a toilet. She also suffers with very high levels of anxiety and has borderline personality disorder. As her carer, I put all of this to Capita, (they already had all of this information anyway in the form of Doctor's letters, colonoscopy and x ray reports, and a detailed three month diary), and they they came back with another destination, this time, a 70 mile round trip! At this point, I contacted our local MP. One week later, I received a phone call from Capita stating to me that they had enough evidence to perform a paper assessment instead. A Ten Year award of PIP at the enhanced rates for both components was subsequently awarded a few weeks afterwards.  
    • Thank you for your comment. Comments are moderated before being published.
      Kay · 10 months ago
      @Phil. Well done to both of you, and bless her, all the best. 
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    Mary · 11 months ago
    I wish I could have had a face to face appointment instead of the paper based one.    I have nothing to hide from my disability but find it hard to describe what I am able to do and not do on paper.    I am convinced if I had have had a face to face I would have come out with the top award but in fact I can put with the low award.   Yes I could have fought it but my anxiety issues make me choose to accept for less stress
  • Thank you for your comment. Comments are moderated before being published.
    Rod · 11 months ago
    I was extremely wary of a 'face to face' PIP but, as it transpired, it did me a favour.
    The assessor was helpful but not intrusive and it also meant that she could see how the design of my home assisted. For example, it is a bungalow and, thus, no stairs. Access to the shower, level to the floor. Also, I have railings along the path to the street which assist me in view my somewhat unsteady gait and not very good lower limb co-ordination ( I have nerve root compression at the lower end of my spine).
    Indeed, the result of this was that not only did I qualify for PIP, higher rate mobility, but I also receive daily living allowance. 
    Hope the foregoing may be of help to those who, like me, are somewhat fearful of the process.
  • Thank you for your comment. Comments are moderated before being published.
    multipitch · 11 months ago
    At what point do we request our preferred assessment type? Is it best to wait and see if we are asked for an assessment before requesting?
  • Thank you for your comment. Comments are moderated before being published.
    Ter Minator · 11 months ago
    I only give basic contact details on the PIP forms. If it says things like email, phone number I leave them blank. In 2012 they reduced my DLA to basic mobility and full care, in 2014 I had a face to face and received enhanced on both parts for 10 years. When it comes to describing my conditions my daughter goes into the full details and I add over 150 pages of additional info.
    The assassins don't know the full details of the conditions if they go on the paper based option.  
      
  • Thank you for your comment. Comments are moderated before being published.
    S Smith · 11 months ago
    All those going ‘let’s hope Labour get in’, they support the Conservatives thinking & plans for UC , PIP & the wider benefits system. 
    They will make the changes the Conservatives have said the are bringing in & have said that they have a similar overhaul planned. So good luck with Labour lol 
  • Thank you for your comment. Comments are moderated before being published.
    Jason Lee · 11 months ago
    Really hope Labour get in...
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