Universal Credit Journal Replies

smc wrote:

Chris wrote:

Hi smc, If you feel they haven't answered your question correctly, I would re-iterate that back to them. They're paid to be able to answer questions like this, especially being a case manager. Chris.

Well my asking for clarification hasn't provided any clear answers! "Thank you for bring this to my attention. I can confirm that you are in the Limited Capability for Work and Work Related Activity Group. I have passed your enquiry to a Work Coach at X Jobcentre who may contact you about this." So I asked why he were passing it to work coach at local jobcentre and they said because he doesn't have access to medical referral IT system and it is work coach respsonsibility. I would argue he probably shouldn't be confirming I am in LCWRA if he is having to pass it on.

I am getting nowhere fast!

Person at jobcentre did contact me early the next day, they said it looks like your enquiry has already been answered but if you have further questions let me know. So I replied to her and explained the situation again and what my enquiry is, and no response yet!

BIS wrote:

Hi smc Unfortunately, I think many people are going to get unclear answers. I'm afraid the only advice I have is to do what you have already been doing and persevere. BIS

Yep I am persevering! I have sent another message to person at jobcentre as they didn't reply to last one despite telling me to get in touch if I had more questions!!